MUHAMMAD EJAJ
JAMSHEDPUR
Summary
Seasoned Banking Officer with Four years of comprehensive experience monitoring operations for correct accounting procedures and overseeing product sales activities. Commended for establishing and maintaining relationships with customers to achieve branch performance goals. Expertise in examining existing accounts for financials and implementing sales activities to meet branch objectives.
Overview
4
4
years of professional experience
Work History
SENIOR RELATIONSHIP OFFICER
QUESS CORP LTD
11.2023 - Current
- Streamlined customer onboarding process for improved efficiency and reduced turnaround time.
- Maintained accurate records of client information in CRM systems, facilitating prompt retrieval when needed.
- Maintained high standards of customer service by building relationships with clients.
- Enhanced client relationships with personalized financial advice and product recommendations.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
- Increased customer satisfaction by providing timely and accurate banking services.
- Met with clients to generate new business and negotiate contracts.
- Developed strategic plans for day-to-day financial operations.
- Collaborated with team members to achieve branch sales targets consistently.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
JUNIOR ASSOCIATE
KOTAK MAHINDRA BANK LTD
10.2021 - 08.2023
- Performing client on boarding with proper KYC documents, standards, guidelines, procedure for Individual and No Individual both
- Supported AML investigations by providing accurate and timely information on customers'' financial activities.
- Conducted KYC formality reports on questionable accounts and transactions.
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
- Prevented account closures or penalties with prompt resolution of outstanding KYC issues for high-risk clients.
- Educated staff on anti-money laundering and financial crimes to escalate concerns to senior members of PSR team.
- Supported KYC processes for prospective and existing customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
SALES OFFICER
QUESS CORP LTD
07.2020 - 10.2021
- Researched target market and identified customers' unique needs to suggest suitable products.
- Boosted sales performance by identifying and targeting high-potential leads.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Implemented cross-selling techniques within the team that significantly increased average transaction value.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
ARKA JAIN UNIVERSITY
JAMSHEDPUR 2019
INTERMEDIATE ( COMMERCE ) -
INDIAN SCHOOL CERTIFICATE ( SAINT JOHN HIGH SCHOOL )
JAMSHEDPUR 2016
MATRICULATION ( COMMERCE ) -
INDIAN CERTIFICATE OF SECONDARY EDUCATION ( SAINT JOHN HIGH SCHOOL )
JAMSHEDPUR 2014
Skills
- Know Your Customer - KYC
- Customer Service
- Team Handling
- Monitoring Transactions
- Financial Planning / Financial Analysis
- Operations Management
- Quality & Compliance
- Fraud Investigation
- Documentation Review
- Customer Due Diligence
Personal Information
- Date of Birth: 12/05/1997
- Gender: MALE
- Nationality: INDIAN
- Marital Status: MARRIED
- Religion: ISLAM
Hobbies and Interests
- Sport's
- Travelling
- Community Involvement
- Volunteering
ACHIEVEMENTS
- Rising Star Employee Award Recognize for Best Employee Award. ( Kotak Mahindra Bank Ltd )
- ZH Excellence Club Received for the best performer in the office ( kotak Mahindra Bank)
- Star Performer Award Recognize from the General Insurance drive in ( Axis Bank ltd )
Languages
HINDI
ENGLISH
Timeline
SENIOR RELATIONSHIP OFFICER
QUESS CORP LTD
11.2023 - Current
JUNIOR ASSOCIATE
KOTAK MAHINDRA BANK LTD
10.2021 - 08.2023
SALES OFFICER
QUESS CORP LTD
07.2020 - 10.2021
BACHELOR OF BUSINESS ADMINISTRATION -
ARKA JAIN UNIVERSITY
INTERMEDIATE ( COMMERCE ) -
INDIAN SCHOOL CERTIFICATE ( SAINT JOHN HIGH SCHOOL )
MATRICULATION ( COMMERCE ) -
INDIAN CERTIFICATE OF SECONDARY EDUCATION ( SAINT JOHN HIGH SCHOOL )
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