Muhammad Razique

•Deployed and implemented Qualys Gateway Services end-to-end using Terraform via Azure DevOps pipelines, ensuring seamless integration within the cloud infrastructure.

•Provisioned Azure Landing Zones and new subscriptions using Terraform, automated through CI/CD pipelines, ensuring consistent, repeatable, and scalable infrastructure deployments.

•Configured Azure Load Balancer and Application Gateway to efficiently distribute incoming traffic across multiple VMs, improving system resilience, availability, and responsiveness.

•Managed and maintained Azure FortiGate virtual appliances, including VM restoration and configuration verification, ensuring continuous network security and operational stability.

•Migrated legacy pipelines to Azure DevOps, modernizing CI/CD workflows and improving deployment speed, consistency, and operational efficiency.

•Demonstrated strong hands-on expertise across core Azure technologies, including Virtual Machines, Storage Accounts, Virtual Networks, Identity & Access Management (IAM), and Backup & Restore solutions.

•Managed and maintained Azure FortiGate virtual appliances, including VM restoration and configuration verification, ensuring continuous network security and operational stability.

• Experience configuring and managing Microsoft Azure AD Connect, Azure AD Connect Health, and Microsoft Azure Active Directory.
• Handled L1 and L2 support requests related to Azure IaaS and Windows Server environments, diagnosing and resolving infrastructure and OS-level issues across 100+ managed servers — maintaining 95%+ SLA compliance via ServiceNow.
• Created custom Azure VM images and deployed Virtual Machines from standardized image templates to ensure consistent and repeatable infrastructure provisioning.
• Configured and enforced Azure MFA through Microsoft Entra ID (Azure AD), implementing Conditional Access policies to ensure secure, compliant access for all enterprise users and applications

• Diagnosed and resolved desktop issues remotely using remote control tools and voice calls to deliver efficient end-user technical support.
• Managed users, groups, Organizational Units (OUs), and computer objects within Active Directory to maintain structured and secure identity and access management
• Diagnosed hardware-related issues across 50+ client locations and coordinated onsite engineer dispatches for hands-on troubleshooting and resolution within agreed SLA timelines

• Monitored and tracked incidents, ensuring timely resolution within defined SLA parameters to meet service delivery standard.
• Delivered phone-based support for onsite users and managed remote server administration to maintain system availability and performance
Troubleshot hardware-related issues and coordinated onsite engineer dispatch to customer locations for prompt and effective resolution
•Troubleshot hardware-related issues and coordinated onsite engineer dispatch to customer locations for prompt and effective resolution

• Directed and mentored onsite engineers with technical guidance while proactively managing hardware component availability to ensure timely and efficient issue resolution.
• Diagnosed and resolved desktop issues remotely via WebEx remote control, providing efficient technical support through calls to ensure minimal user downtime
•Guided onsite engineers with technical direction and coordinated accurate hardware procurement to facilitate efficient issue resolution.
•Monitoring network performance and bandwidth utilization
•Configuring and managing network drives and shared folder permissions
•Coordinating with ISPs and network vendors for outage resolution and SLA adherence