Summary
Overview
Work History
Skills
Highestqualification
Certificationsrecognitions
Timeline
Generic
Muhammad Zaid

Muhammad Zaid

Bengaluru

Summary

Seasoned IT professional with 10 years of experience, specializing in Project Management Operations. I have worked across different domains like Client Account operations, Learning management systems (LMS), Pre-Sales and most recently, Recruitment.

Some of the large clients I have worked with include ServiceNow, L'Oreal and Capgemini.

I am looking for a role in mid-level project operations/ management.

Overview

11
11
years of professional experience

Work History

Recruitment PMO- Group Finance, Procurement, CRES

Capgemini
Bangalore
08.2024 - Current
  • Lifecycle management of recruitment demands for Capgemini Group Functions, specifically Group Finance, Procurement and Corporate Real Estate (CRES). Tracking/reporting of demands from submission till fulfillment stage, coordinating with multiple stakeholders globally. Recruitment advertising (CG internal). Maintaining communications, updating internal portals with important changes. Maintaining trackers for critical data.
  • Implemented multiple process improvements at low/no cost that greatly increased process efficiency. Prepared bi-annual hiring reports directly for Capgemini CFO and for company wide distribution. Conducted quarterly/ half-yearly global onboarding sessions for Finance new joiners
  • Worked directly with VPs, EVPs, and CFOs to craft strategies to reduce company cost by offshoring of demands. This is a role with very high visibility.
  • Tools/ Technologies: Microsoft Office, SharePoint, CG internal tools.

Project Management Officer for Loreal Account

Capgemini
01.2023 - 07.2024
  • Managed End to end operations for Loreal India projects, (~ 350 resources) such as onboarding/offboarding, SO Lifecyle, Forecasting, raising SOWs, Project Reporting, Curating Loreal knowledge archive on Degreed platform, maintaining Loreal resource database, organizing client visits as client liaison, driving global trainings and initiatives etc.
  • Worked directly with the India Delivery Lead and France Delivery partner
  • Tools/Technologies: MS Office, Servicenow ITSM,Degreed , Jira, Confluence, Sharepoint, Mutiple CG internal tools- such as GTD

Global Enablement Manager for ServiceNow Account

Capgemini
06.2022 - 12.2022
  • Enablement support for SN users globally, M-Reviews, Deal registration, Thor/Internal reporting, Vendor tagging, SharePoint administration, Global Communications for users/ clients, Co-ordinating ServiceNow events at a global level, L3 ticket resolution etc.
  • Worked directly with the SN Global account head and core team
  • Tools/Technologies: ServiceNow Portal, Salesforce, Microsoft Office, SharePoint.

Business Risk Management Support (BRM) for France

Capgemini
05.2019 - 05.2022
  • Pre Sales support for France SBU.
  • Deal Creation, BCS/ADMT management (Project Financials data), deal tracking, deal sanitization, deal regularization, setting up Deal reviews, Client connect, Client Reporting, Ad-Hoc Tasks, Documentation of Processes & SOP
  • Tools/Technologies: BRM cockpit, Microsoft Office, SharePoint

Salesforce Administrator for CG Client Portal

Capgemini
11.2018 - 04.2019
  • Client relationship management for CG using Salesforce CRM
  • Salesforce administration, Reporting and dashboards, Handling data upload tickets using Data loader tool.
  • Tools/Technologies: Salesforce CRM (THOR- Capgemini portal for client relationship management)

L3 Support for Sumtotal LMS

Capgemini
07.2016 - 10.2018
  • Supporting all aspects of Mylearning LMS, handling tickets on BMC IT Remedy, Vendor management /client management, Reporting – using SQL and Jasper Reports, Dataflow tasks using FileZilla, Testing, implementing change requests, Ad-Hoc tasks
  • Tools/Technologies: Sumtotal LMS, SQL, BMC IT Remedy, FileZilla

L3 Support for Peoplesoft ELM

iGATE
05.2014 - 06.2016
  • Supporting all aspects of the ELM system, handling L3 ELM tickets using Iconnect, data flow tasks, Reporting via SQL server, implementing change requests, conducting UAT and unit testing, Ad-Hoc tasks, coordinating with multiple teams
  • Tools/Technologies: Peoplesoft ELM, SQL, Peoplesoft Integration Broker (IB)

Skills

  • Project Managment Operations
  • Stakeholder management
  • Process Improvement
  • Database management
  • Reporting
  • LMS Administration
  • Project Financials
  • Global Communications
  • Recruitment Advertising
  • Ticket lifecycle, ITSM
  • Client Relations
  • Salesforce administration
  • Sales lifecycle, Pre- Sales
  • SharePoint, MS Office

Highestqualification

Bachelor Of Engineering (ECE), VTU, 2013 passout.

Certificationsrecognitions

Introduction to Project Management, University of California, Irvine.

Engagement Management (Foundation) - Capgemini certified

Sustainability Awareness - Capgemini certified

Generative AI Basics- Capgemini certified

                                                                                                                                               Received multiple performance awards and recognition throughout career.

Timeline

Recruitment PMO- Group Finance, Procurement, CRES

Capgemini
08.2024 - Current

Project Management Officer for Loreal Account

Capgemini
01.2023 - 07.2024

Global Enablement Manager for ServiceNow Account

Capgemini
06.2022 - 12.2022

Business Risk Management Support (BRM) for France

Capgemini
05.2019 - 05.2022

Salesforce Administrator for CG Client Portal

Capgemini
11.2018 - 04.2019

L3 Support for Sumtotal LMS

Capgemini
07.2016 - 10.2018

L3 Support for Peoplesoft ELM

iGATE
05.2014 - 06.2016

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Muhammad Zaid