MOHAMMED RASHID T
Malappuram
Summary
I am a highly motivated customer support representative with over 5 years of experience in a customer service. I possess excellent communication, problem-solving, and organizational skills. I have a proven track record of exceeding customer satisfaction goals and resolving complex customer issues. My greatest strength is my ability to calm customers down when they are angry or frustrated. I also excel at quickly identifying problems and developing creative solutions to ensure customer satisfaction.I am confident that my experience and best qualities make me an ideal candidate for this position.
Overview
9
9
years of professional experience
Work History
Office Assistant
A ONE AGENCIES
Tirur
05.2025 - 12.2025
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and appointments for team members and clients.
- Assisted in preparing documents and reports for internal meetings.
Customer Support Representative
ADNOC DISTRIBUTION
Abu Dhabi
01.2020 - 03.2025
- Company Overview: As a Customer Support Representative at ADNOC DISTRIBUTION in the United Arab Emirates, I provided exceptional customer service and support to clients across various channels. With a strong focus on problem-solving and effective communication, I was able to effectively address customer inquiries and concerns, resulting in high levels of satisfaction and retention.
- Resolved customer complaints
- Maintained accurate records
- Collaborated with team members
- Developed strong product knowledge
- As a Customer Support Representative at ADNOC DISTRIBUTION in the United Arab Emirates, I provided exceptional customer service and support to clients across various channels. With a strong focus on problem-solving and effective communication, I was able to effectively address customer inquiries and concerns, resulting in high levels of satisfaction and retention.
Sales Representatives
New Star Agencies
Malapuram
03.2017 - 12.2019
- Company Overview: During my time at New Star Agencies in India, I gained valuable experience as a Sales Representative from March 2017 to December 2019. As a member of the sales team, I was responsible for building and maintaining relationships with clients, promoting our products and services, and meeting sales targets.
- Developed strong rapport with clients
- Consistently met or exceeded sales targets
- Conducted product presentations and demonstrations
- Generated leads through networking events
- During my time at New Star Agencies in India, I gained valuable experience as a Sales Representative from March 2017 to December 2019. As a member of the sales team, I was responsible for building and maintaining relationships with clients, promoting our products and services, and meeting sales targets.
Education
Secondary school leaving certificate -
Kerala Education Board
Malappuram, Kerala, India01.2013
Higher secondary Education -
Kerala Education Board
Malappuram, Kerala, IndiaSkills
- Interpersonal Communication
- Customer Service
- Problem-Solving
- Time Management
- Written Communication
- Active Listening
- Patience
- Product Knowledge
- Empathy
- Adaptability
Languages
- English
- Arabic
- Hindi
- Malayalam
Languages
English
Upper Intermediate
B2
Malayalam
Proficient
C2
Hindi
Elementary
A2
Arabic
Beginner
A1
Timeline
Office Assistant
A ONE AGENCIES
05.2025 - 12.2025
Customer Support Representative
ADNOC DISTRIBUTION
01.2020 - 03.2025
Sales Representatives
New Star Agencies
03.2017 - 12.2019
Secondary school leaving certificate -
Kerala Education Board
Higher secondary Education -
Kerala Education Board