MUHAMMED MUHAMMED
Victoria
Summary
Results-oriented Operations Supervisor with over 4 years of experience in logistics, warehouse management, and team leadership within high-volume distribution environments. Skilled in optimizing delivery operations, managing cross-functional teams, and enforcing safety and operational standards. Proven ability to achieve performance targets through real-time problem-solving, and continuous improvement. Seeking to contribute operational expertise to FedEx’s logistics team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Intelcom Express
VIctoria
09.2021 - Current
- Supervise over 50 employees to ensure timely parcel sorting, dispatching, and last-mile delivery.
- Monitor driver performance, and intervene in real time to meet service-level agreements.
- Track KPIs and prepare operational reports for clients, including Amazon, Best Buy, and USPS.
- Enforce SOPs, improve safety compliance, and lead incident response.
- Conduct performance reviews, coaching, and staff training to enhance productivity.
Lead Hand - Sort Operations
Intelcom Express
VIctoria
07.2021 - 09.2021
- Coordinated warehouse sortation and labor planning across shifts.
- Supported onboarding, safety briefings, and training for new staff.
- Reported operational issues to the Station Manager and implemented resolutions.
- Implemented new procedures to streamline operations and improve productivity.
Package Handler
UPS Canada
VIctoria
11.2019 - 08.2021
- Handled parcel loading and unloading, processing 15 or more pallets daily.
- Scanned and tracked shipments to ensure routing accuracy.
- Adhered to strict health and safety procedures, reducing incidents.
Education
Post-Degree Diploma in Computer & Information Systems - Data Analytics -
Douglas College
Vancouver04-2021
Bachelor of Science - Information Technology
University of Calicut
Calicut, India03-2018
Skills
- Logistics & Warehouse Operations
- Team Leadership & Staff Supervision
- Route Optimization & Dispatch Coordination
- Key Performance Indicator (KPI) Management
- Health, Safety & Compliance (OHS)
- Inventory & Time Management
- SAP, TMS, Amazon FMC, Progression Live
- Microsoft Excel, Word, Outlook
- Unionized Environment Experience
- Standard Operating Procedures (SOPs)
Certification
- Six Sigma Yellow Belt – Kennesaw State University
- Forklift operation – counterbalanced
- First Aid & CPR/AED (Level C)
- LinkedIn skill assessments: Excel and PowerPoint
Timeline
Operations Supervisor
Intelcom Express
09.2021 - Current
Lead Hand - Sort Operations
Intelcom Express
07.2021 - 09.2021
Package Handler
UPS Canada
11.2019 - 08.2021
Post-Degree Diploma in Computer & Information Systems - Data Analytics -
Douglas College
Bachelor of Science - Information Technology
University of Calicut
Similar Profiles
Inderjeet SinghInderjeet Singh
Package Handler & Pallet Jack Operator at Intelcom ExpressPackage Handler & Pallet Jack Operator at Intelcom Express
Taranjeet SinghTaranjeet Singh
Delivery Driver at Intelcom ExpressDelivery Driver at Intelcom Express
Jennifer AdaigbeJennifer Adaigbe
Customer Service Representative - Operations at Intelcom ExpressCustomer Service Representative - Operations at Intelcom Express
Patrick Roy AlicantePatrick Roy Alicante
Deli Worker at Fairway MarketDeli Worker at Fairway Market
Clayton SmithClayton Smith
Finance Manager at Steve Marshall Ford LincolnFinance Manager at Steve Marshall Ford Lincoln