Amadeus
MUHAMMED ANSIF NALAKATH
Senior Travel Consultant
Malappuram
Summary
With a proven track record at Travevo Holidays Malappuram, I excel in delivering personalized travel solutions and exceptional customer service, leading to significant revenue growth. Skilled in travel research and adept at multitasking, my expertise enhances client satisfaction and operational efficiency, embodying a blend of strategic marketing and robust organizational abilities.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Senior Travel Consultant
Travevo Holidays Malappuram
01.2022 - Current
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Handled sensitive personal data with discretion.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
- Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
- Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
- Optimized operational procedures by analyzing data on sales performance and identifying areas for improvement.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Created detailed reports on sales metrics which informed target setting and influenced decision-making for management staff.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Expanded agency''s network of suppliers by attending industry conferences and cultivating strategic partnerships with key vendors.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
- Used company and vendor marketing resources to educate customers and close sales.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
- Improved cross-functional collaboration between departments through regular meetings focused on shared goals and objectives.
- Collaborated with marketing team to create promotional materials showcasing unique travel experiences available through the agency.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Promoted company''s brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers.
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Senior Travel Consultant
Blue Lemon Tourism Llc Dubai
03.2019 - 08.2021
- Handled sensitive personal data with discretion.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Helped customers with passport and visa applications.
Travel Consultant
Ocean Air Travel and Tourism Llc Dubai
04.2014 - 02.2019
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Organized trips for individual, family and business travelers.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Built strong relationships with clients through exceptional communication and personalized service.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Travel Consultant
Akbar Travels Aluva
01.2013 - 03.2014
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Organized trips for individual, family and business travelers.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Built strong relationships with clients through exceptional communication and personalized service.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Updated and maintained customer databases to increase customer retention.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Education
Diploma - Tourism And Travel Management
Akbar Institute of Airline Studies
Kerala India 01.2012
Computer Science -
M.E.S Higher Secondary School Ponnani
Kerala India 03.2009
Skills
Company guidelines and procedures
Software
Galileo
Timeline
Senior Travel Consultant
Travevo Holidays Malappuram
01.2022 - Current
Senior Travel Consultant
Blue Lemon Tourism Llc Dubai
03.2019 - 08.2021
Travel Consultant
Ocean Air Travel and Tourism Llc Dubai
04.2014 - 02.2019
Travel Consultant
Akbar Travels Aluva
01.2013 - 03.2014
Diploma - Tourism And Travel Management
Akbar Institute of Airline Studies
Computer Science -
M.E.S Higher Secondary School Ponnani
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