Oracle database
Muhammed Etban Faridi
sales executive
Dombivli
Summary
To seek challenging assignment and responsibilities with an opportunity for growth and career advancement as a successfully achievement. Diligent sales executive bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics. Highly-skilled sales and marketing enthusiastic about ensuring optimal customer service for marketing-type objectives. Energetic team player with top-notch organizational skills.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Care Associate (CCA) With Ekaive Global
Ekaive Global Services
01.2024 - Current
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via voice calls to offer immediate assistance with customers' needs.
- Managed over 50 customer calls per day. "Increased sales by 10%".
- Maintained good call control to quickly uncover questions and keep call times low.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements
SELF EMPLOYED SALES AND MARKETING COMPANY
AFO INTERNATIONAL
02.2019 - 04.2022
- Responsibility included medical equipment sales in USA
- Developed and maintained courteous and effective working relationships.
- Worked well in team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
senior sales executive
Desire Infotech
06.2018 - 02.2020
- Responsibility include selling of medical equipment making appointment and combing customer product
Customer Sales Representative
Paddle Point
04.2016 - 01.2017
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
MUMBAI 04.2001 -
Skills
Ability to learn and adapt quicklyFlexibility and Willingness to learnRelate well with people
Complaint Handling
Live Chat Support
Escalation Management
Call Center Experience
Dispute Resolution
Customer Education
Custom Order Management
Brand Representation
Product Education
Order Processing
Documentation and Reporting
Inbound Customer Service
Cataloging
Problem Resolution
Excellent computer skills including comfort working MS Office, and MS excel
Knowledge of online calendars and scheduling(eg Google Calendar)g
Excellent phone, email, and instant messaging communications skills
Familiar with current technologies like desktop sharing, cloud services, and VoIP, Database
Personal Information
- Date of Birth: 02/10/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I assure you that if given an opportunity to prove my abilities, I shall prove my skills to the best.
Software
Learning new skills
interested in learning new skills
Timeline
Customer Care Associate (CCA) With Ekaive Global
Ekaive Global Services
01.2024 - Current
SELF EMPLOYED SALES AND MARKETING COMPANY
AFO INTERNATIONAL
02.2019 - 04.2022
senior sales executive
Desire Infotech
06.2018 - 02.2020
Customer Sales Representative
Paddle Point
04.2016 - 01.2017
High School Diploma -
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
04.2001 -