Oracle database
Muhammed Etban Faridi
sales executive
Dombivli
Summary
To seek challenging assignment and responsibilities with an opportunity for growth and career advancement as a successfully achievement. Diligent sales executive bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics. Highly-skilled sales and marketing enthusiastic about ensuring optimal customer service for marketing-type objectives. Energetic team player with top-notch organizational skills.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Care Associate (CCA) With Ekaive Global
Ekaive Global Services
01.2024 - Current
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via voice calls to offer immediate assistance with customers' needs.
- Managed over 50 customer calls per day. "Increased sales by 10%".
- Maintained good call control to quickly uncover questions and keep call times low.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements
SELF EMPLOYED SALES AND MARKETING COMPANY
AFO INTERNATIONAL
02.2019 - 04.2022
- Responsibility included medical equipment sales in USA
- Developed and maintained courteous and effective working relationships.
- Worked well in team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
senior sales executive
Desire Infotech
06.2018 - 02.2020
- Responsibility include selling of medical equipment making appointment and combing customer product
Customer Sales Representative
Paddle Point
04.2016 - 01.2017
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
MUMBAI 04.2001 -
Skills
Ability to learn and adapt quicklyundefined
Personal Information
- Date of Birth: 02/10/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I assure you that if given an opportunity to prove my abilities, I shall prove my skills to the best.
Software
Learning new skills
interested in learning new skills
Timeline
Customer Care Associate (CCA) With Ekaive Global
Ekaive Global Services
01.2024 - Current
SELF EMPLOYED SALES AND MARKETING COMPANY
AFO INTERNATIONAL
02.2019 - 04.2022
senior sales executive
Desire Infotech
06.2018 - 02.2020
Customer Sales Representative
Paddle Point
04.2016 - 01.2017
High School Diploma -
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION
04.2001 -
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