Mukesh Godara
New Delhi
Summary
Dynamic Senior Manager with extensive experience at Bank of Maharashtra, excelling in operational strategy and compliance management. Proven track record in enhancing customer satisfaction through effective team leadership and communication skills. Successfully implemented training programs that improved service delivery and streamlined processes, ensuring alignment with organizational goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior Manager
Bank of Maharashtra
Jalgaon
05.2025 - Current
- Led team meetings to discuss operational strategies and improve service delivery.
- Managed customer inquiries to enhance satisfaction and resolve issues promptly.
- Developed training materials for new staff to ensure consistent service standards.
- Coordinated with departments to streamline processes and improve efficiency.
- Implemented compliance measures to adhere to banking regulations and policies.
- Oversaw daily operations to ensure alignment with organizational goals and objectives.
Senior Manager
Bank of Maharashtra
New Delhi
07.2020 - 05.2025
- Conducted internal audits to assess compliance with financial regulations
- Collaborated with departments to streamline audit processes
- Prepared audit reports detailing findings and recommendations
- Evaluated risk management strategies across the organization
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Maintained confidentiality of company information obtained in audit assignments.
- Conducted audits on internal controls and developed reports on findings.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Reviewed client documentation including contracts, invoices, bank statements.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Maintained open communication with external auditors regarding coordination of audits.
- Analyzed balance sheets for mistakes and inaccuracies.
Branch Manager
Bank of Maharashtra
New Delhi
06.2019 - 07.2020
- Managed daily branch operations and ensured compliance with banking regulations.
- Led team meetings to enhance communication and align on branch objectives.
- Oversaw customer service initiatives to improve client satisfaction and retention.
Branch Manager
Bank of Maharashtra
Fatehabad
12.2018 - 06.2019
- Managed daily branch operations and ensured compliance with banking regulations.
- Led team meetings to enhance communication and align on branch objectives.
- Oversaw customer service initiatives to improve client satisfaction and retention.
Branch Manager
Bank of Maharashtra
Jind, Haryana
08.2016 - 11.2018
- Managed daily branch operations and ensured compliance with banking regulations.
- Led team meetings to enhance communication and align on branch objectives.
- Oversaw customer service initiatives to improve client satisfaction and retention.
Branch Manager
Bank of Maharashtra
Jalgaon
10.2013 - 08.2016
- Managed daily branch operations and ensured compliance with banking regulations.
- Led team meetings to enhance communication and align on branch objectives.
- Oversaw customer service initiatives to improve client satisfaction and retention.
Deputy Manager
Bank of Maharashtra
Jalgaon
08.2012 - 10.2013
- Managed daily banking operations and customer service initiatives.
- Developed strategies to enhance customer satisfaction and retention rates.
- Implemented compliance measures to meet regulatory requirements effectively.
- Maintained records of all operational activities for future reference.
- Monitored daily operations and ensured compliance with company policies and regulations.
Education
M.Com. - Commerce
Annamalai University
New Delhi 06.2007 - 06.2009
B.Com (Pass) - Commerce
University of Delhi
New Delhi 12.1999 - 03.2004
Skills
- Operational strategy
- Customer satisfaction
- Team leadership
- Compliance management
- Communication skills
- Time management
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Certification
JAIIB, CAIIB from IIBF
Certified Credit Professional from IIBF
Timeline
Senior Manager
Bank of Maharashtra
05.2025 - Current
Senior Manager
Bank of Maharashtra
07.2020 - 05.2025
Branch Manager
Bank of Maharashtra
06.2019 - 07.2020
Branch Manager
Bank of Maharashtra
12.2018 - 06.2019
Branch Manager
Bank of Maharashtra
08.2016 - 11.2018
Branch Manager
Bank of Maharashtra
10.2013 - 08.2016
Deputy Manager
Bank of Maharashtra
08.2012 - 10.2013
M.Com. - Commerce
Annamalai University
06.2007 - 06.2009
B.Com (Pass) - Commerce
University of Delhi
12.1999 - 03.2004