Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Languages
Awards
Extracurricular Activities
Accomplishments
Languages
Timeline
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Mukesh Jha

Mukesh Jha

Delhi

Summary

Process oriented experienced as a Office 365/System Administrator/Desktop Support professionally having the necessary drive and determination needed to resolve IT related issues. Looking for an opportunity to excel myself in the field of Technology to further enhance and utilize my Technical skills in a well esteemed organization to growth personally and professionally.

Overview

6
6
years of professional experience

Work History

Technical Specialist

Team Computers(Deutsche Bank)
New Delhi
09.2022 - 03.2024
  • Helpdesk and infra support L2 role. Catch and dispatch of ticket flow with SLA binding.
  • On Boarding, Off Boarding, AD Account Creation, AD Account Disable, O-365 Login creation and blocking.
  • Email signature-Mercer.
  • Lansweeper, LAPS, Zendesk, Cisco VPN, OKTA, Splashtop & SOS.
  • Administration support of the On-Prem and Azure Active Directory.
  • Support security policies, such as data retention, Spam, Phishing, Impersonation.
  • Provide support for end users, experiencing problems with Office 365 applications and services.
  • Manage anti-spam filtering, logging and email tracking and transport rules.
  • Manage user accounts, licenses, and permissions in accordance with company policies.
  • Message Tracking and Monitoring, Public Folder Management.
  • Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.
  • Perform migrations and deployments related to the building, upgrade and maintenance of O365 environment.
  • Monthly audits on the Active Directory & O365 environment to reconcile users.
  • Manage user's mobile devices through Mobile Device Management (MDM) solutions (MS Intune).
  • Develop future strategies for Office 365 products and services.
  • Monitoring of VDI in Citrix Director portal.
  • Creating virtual machine from Nutanix(Prism) and Incident resolving.
  • Ensure that the company’s data and information are protected from unauthorized access.
  • Supervise repair and maintenance of all IT gadgets.
  • Implementation of DaaS and WaaS project for across India Branches and distributed approx.
  • 8k laptops and 10k work stations with-in the timeline.
  • Taking care of Deutsche bank India asset allocation tasks. With co-ordination with on-site location POC of ITAM.
  • Asset recon on all the asset with 99% compliant achievement.
  • Coordination with Triage, GSC and Warehouse Team for asset delivery within TAT.

Specialist

HCL Technologies
12.2019 - 09.2022
  • Perform regular audit of INC's, SR, IMAC and KB to discover areas of weaknesses and fortify them.
  • Delegate duties and tasks within the Team and tracking for interests of peers.
  • Review completed tasks to ascertain compliance as per client standards. Monitor all team members and provide necessary advice and guidance. Organize regular trainings to teach team members about new techniques and tools.
  • Work alongside other departments to achieve company goals and visions.
  • Provide solution to any complex End User IT related challenges in the organization.
  • Supervise repair and maintenance of all IT gadgets.
  • Handled win-7 to win-10 migrations and completed within deadline except exception. Taking care of ticket quality improvement for all teammates. Managing 18 different locations and 27 resources. Shift handling and rotations are prime responsibility.

Engineer

Microland Limited
12.2018 - 12.2019
  • Proper coordination with concerned team at the time of criticality for any PRI Down (Primary/Secondary)/Link down issue in DB North-East branches.
  • Guiding users for Documentation for corporate connections. Supervision for major movement and first day dedicated support for Technical issues.
  • Update CMDB life cycle status for disposed/Active/In stock/In poll assets regularly.
  • Educating users whenever there is any technical support required for INC, REQ.
  • Support for the UAT test for any pre launching of applications in environment.
  • Remediation of missing and non-compliant (Missing security patches ets) asset to maintain the policy.
  • Configuring the WYSE Terminals at newly renovated desks.
  • Weekly Ticket quality report preparation for North-East region.
  • Pre-on boarding setup/Configuration/Verification for new Directors & MD's.
  • Raising ITF and coordinating with facility team for MER, TR/TER Room cleaning and monthly checklist maintain.
  • Physically verification and reconciliation of PL assets & Standalone assets.
  • Support for Annual power shutdown and DR(Disaster Recovery) activity.
  • Providing support in validating MS Office 2013-LAA Patch (KB4018376) deployment and observation of outlook behavior.
  • First level support for VC and Wi-Fi related queries /issues.
  • Following up with Lexmark and CSBC for cartridge pickup & Gate pass arrangement.
  • INC/REQ/CHANGE/ raising and closing from service now.

Desktop Engineer

FUTURESOFT (INDIA) PRIVATE LIMITED
01.2018 - 01.2018
  • Handling client MaxBupa all 4 Delhi NCR branches for end user IT issues for BAU and Various Issues.
  • Asset Inventory: -Physically verification and reconciliation of PL assets & Standalone assets, In stock asset reconciliation / CMDB updating. Symantec Endpoint Protection Antivirus Installation, Troubleshooting and Patch Updating.
  • Installed Windows and Microsoft Office and Open offices on Machines. Installed and maintained client networks and workstations, ranging from very small (3 workstations) to large (100+ workstations).
  • McAfee Antivirus Installation, Troubleshooting and Patch Updating.

Education

B.Tech /B.E. -

Rajasthan Technical University

Skills

  • Office365
  • MDM, Intune
  • Helpdesk Managemment
  • End User Support
  • Remote desktop Support
  • VIP Support
  • Azure Active Directory
  • MAC
  • Active Directory
  • Vmware,VSphere
  • Citrix Director,Nutanix
  • Reporting & Documentation
  • DNS,DHCP
  • Tools- Service Now, BMC remedy, Zendesk, Fresh services
  • Customer Support
  • SCCM
  • Incident,SR Management
  • AZURE
  • Windows System Administrator
  • XaaS,WaaS, MraaS
  • VDI
  • WaaS

Additional Information

6 Years 6 Months

Personal Information

  • Title: Technical Specialist
  • Date of Birth: 02/10/1992
  • Gender: Male
  • Marital Status: Married

Languages

  • Hindi, Expert
  • English, Expert
  • Maithili, Proficient

Awards

  • Received EXCEL award by management in JULY 2019 for performer of the Quarter.
  • Received SPARK Award by management in SEP 2019 for performer of the Week.
  • Received SPARK award by management in JAN 2019 for performer of the week.
  • Many Appreciations received by client and users in DB for proactive dedication.
  • 2 times HCL jewel winner which distribute on ration of 1 in 10.
  • 1 time R & R which defined in every quarter on same ration 1 in 10 Many time most contributor in months and rewarded by xtramile.

Extracurricular Activities

Attend national level youth competition cum annual fest in 2011 as a Football and cricket player. Attend national level youth competition cum annual fest in 2011 as a volunteer. Driving, Swimming, Painting, Football play

Accomplishments

Awards and Recognition

Microland Limited

Received EXCEL award by management in JULY 2019 for performer of the Quarter.

Received SPARK Award by management in SEP 2019 for performer of the Week.

Received SPARK award by management in JAN 2019 for performer of the week.

Many Appreciations received by client and users in DB for proactive dedication.

HCL TECHNOLOGIES

2 times HCL jewel winner which distribute on ration of 1 in 10.

1 time R & R which defined in every quarter on same ration 1 in 10 Many time most contributor in months and rewarded by xtramile.

Languages

English
First Language
Hindi
Proficient (C2)
C2

Timeline

Technical Specialist

Team Computers(Deutsche Bank)
09.2022 - 03.2024

Specialist

HCL Technologies
12.2019 - 09.2022

Engineer

Microland Limited
12.2018 - 12.2019

Desktop Engineer

FUTURESOFT (INDIA) PRIVATE LIMITED
01.2018 - 01.2018

B.Tech /B.E. -

Rajasthan Technical University

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Mukesh Jha