MUKESH KALA
Sales Marketing
Jodhpur
Summary
Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Customer executive
Varun Beverages Limited
06.2011 - Current
- Team Handling.
- Look After Horika And Institutional and General Trade
- Dealing With Approx 4000 Retailers And Wholesalers.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult Situation.
- Adapted communication style to suit diverse Retailers preferences, ensuring a comfortable and productive interaction for all parties involved.
- Reduced response times by implementing effective ticketing systems for handling inquiries, resulting in increased efficiency and Retailers satisfaction.
- Coordinated closely with other departments to ensure seamless delivery of services from order placement through fulfillment stages.
- Trained staff on operating procedures and company services.
- Managing Tertiary And Secondary At Same Time.
Education
BCom - Commerce
Jay Narayan Vyas University
M.Com - Business administration
Jai Narayan Vyas University
Skills
Stock management
Business development
Calm under pressure
Multitasking Abilities
Goal setting
Analytical skills
Problem-solving
Strong empathy
Effective negotiation
Cross-functional coordination
Marketing automation
Salesforce proficiency
Teamwork and collaboration
Timeline
Customer executive
Varun Beverages Limited
06.2011 - Current
M.Com - Business administration
Jai Narayan Vyas University
BCom - Commerce
Jay Narayan Vyas University
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