Travelling
Mukesh Kashyap
Travel & Tourism Counsellor
B46/47, Matiyala Ext , Uttam Nagar New Delhi,DL
Summary
Experienced Subject Matter Expert with over 3 years of experience in Tourism MNC. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Travel Consultant
Carlson Wagonlit
Gurugram, Haryana
01.2022 - Current
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Home Tutor
Self Employed Services
New Delhi, Delhi
06.2021 - 12.2021
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
- Developed student confidence through positive reinforcement strategies.
Subject Matter Expert
Fareportal
Gurugram, Haryana
01.2013 - 05.2021
- Handling team over 25 members, and responsible to distribute task and report it to the higher management and next shift staff at the end of the day.
- Monitoring the performance of team and conduction feedback session
- Retention of customers under company absorption policy.
- Collaborated with senior management and other departments.
- Trained new team members and assisting team in their escalations.
- Taking daily huddles, Sharing new updates, distributing task to team and making it sure that escalations and urgent task team doing on priority basis.
- Issuing tickets , date change in flight, schedule, delays etc. by using GDS Amadeus and Sabre.
Senior Airline Reservation Agent
Tripster solution Pvt. Ltd.
Gurugram, Haryana
04.2011 - 01.2013
- Creating new PNR , issuing tickets, changes in flight booking, cancellation and refund , reschedule and flight delay task handled by using GDS AMADEUS & SABRE.
- Handling travel related queries of the customer like informing about flight timings, changes or cancellation in the booking etc.
- Handling credit card decline related queries too of the customer, coordinated with bank agents and giving confirm booking to the customers.
- Increased customer satisfaction by resolving their issue, retain the customer under company absorption policy or without any loss.
Airline Reservation Agent
Intelenet Global service Pvt. Ltd.
Gurugram, New Delhi
04.2010 - 05.2011
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
Education
Bachelor of Arts - Arts
Guru Nanak Dev University
Amritsar, Punjab 04.2001 - 03.2003
Master of Science - Hotel & Tourism Management
Punjab Technical University
Jalandhar, Punjab 04.2003 - 03.2005
Skills
Travel management on GDS AMADEUS & SABRE
Adequate knowledge of Geography
Planning and Coordination
GDS Knowledge Sabre, Amadeus
Teamwork
Leadership
Teambuilding
Interpersonal Communication
M S office tools like Advance Excel, MS word, Outlook, PowerPoint
Certification
IATA Course certified at foundation level (International Air Transportaion Association) affiliated from montreal, Canada.
Additional Information
- Marital Status : Single.
- Nationality : Indian.
Interests
Gym
Fitness Activity
Reading Books
Exploring the World
Reading books
Meditation
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Senior Travel Consultant
Carlson Wagonlit
01.2022 - Current
Home Tutor
Self Employed Services
06.2021 - 12.2021
Subject Matter Expert
Fareportal
01.2013 - 05.2021
Senior Airline Reservation Agent
Tripster solution Pvt. Ltd.
04.2011 - 01.2013
Airline Reservation Agent
Intelenet Global service Pvt. Ltd.
04.2010 - 05.2011
IATA Course certified at foundation level (International Air Transportaion Association) affiliated from montreal, Canada.
04-2010
AMADEUS GDS certified from Bird Academy, New Delhi.
03-2010
Master of Science - Hotel & Tourism Management
Punjab Technical University
04.2003 - 03.2005
Bachelor of Arts - Arts
Guru Nanak Dev University
04.2001 - 03.2003