Mahesh V Shirur
Bengaluru
Summary
Dynamic Senior Travel Consultant with over 10+ years of experience delivering expert itinerary planning, customer service excellence, and high-quality travel solutions. Proven success in negotiating competitive travel packages, modifying reservations, and ensuring seamless end‑to‑end travel arrangements. Highly skilled in Amadeus, Sabre, client communication, problem-solving, and sales performance. Recognized for exceeding targets through strong client relationships and personalized travel planning.
Overview
10
10
years of professional experience
Work History
Senior Travel Consultant
BCD Travel India Pvt Ltd
Bengaluru
01.2023 - Current
- Consulted with customers to assess travel needs and recommend tailored destinations, transportation, and accommodations.
- Identified client requirements through open-ended questions, recommending customized travel options to enhance satisfaction.
- Negotiate competitive rates with airlines, hotels, and travel partners to deliver cost-effective deals.
- Modified tickets and reservations while advising clients on penalties and cancellation rules, ensuring informed decisions.
- Provide comprehensive travel support ensuring compliance with company policies.
Senior Customer Support Representative
IGT Solutions Pvt Ltd
Bengaluru
04.2021 - 12.2022
- Utilized Amadeus and Sabre for booking and managing reservations.
- Handled inbound calls, chats, and emails, ensuring accurate information entry and high customer satisfaction.
- Supported customers with booking inquiries, travel issues, and itinerary updates.
Customer Support Representative
Aegis Customer Support Service Pvt Ltd
Bengaluru
11.2018 - 03.2021
- Worked in both Sales and Customer Service roles.
- Assisted customers in planning travel, researching flights, hotels, and travel activities.
- Coordinated with airlines, hotels, and vendors to secure the best travel deals.
Customer Support Representative
OLA Cabs (ANI Technologies Pvt Ltd)
Bengaluru
05.2016 - 10.2018
- Provided support to partners and customers, resolving technical and service-related issues.
- Handled billing, product information, and troubleshooting.
Education
Bachelor of Computer Applications - Computer Applications Development
Oxford Polytechnic
Sherewad Hubli03-2016
Diploma - Computer Science
Oxford Polytechnic
Hubli, India03-2013
SSLC -
St. Michael’s High School
Hubli, Karnataka, India03-2010
Skills
- Amadeus & Sabre GDS
- Expert Itinerary Planning
- Customer Relationship Management
- Travel Packages & Reservations
- Sales & Upselling
- Vendor Coordination
- Ticket Modifications & Reissues
- Problem Solving & Communication
- Client Needs Analysis
- End-to-End Travel Support
Accomplishments
- Awarded Best Performer in Sales multiple times for exceeding revenue targets.
- Achieved consistent high performance by strengthening client relationships and designing personalized travel plans.
Hobbies and Interests
- Bike Riding
- Watching Movies & Web Series
- Playing & Watching Cricket
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Konkani
Advanced (C1)
C1
Timeline
Senior Travel Consultant
BCD Travel India Pvt Ltd
01.2023 - Current
Senior Customer Support Representative
IGT Solutions Pvt Ltd
04.2021 - 12.2022
Customer Support Representative
Aegis Customer Support Service Pvt Ltd
11.2018 - 03.2021
Customer Support Representative
OLA Cabs (ANI Technologies Pvt Ltd)
05.2016 - 10.2018
Bachelor of Computer Applications - Computer Applications Development
Oxford Polytechnic
Diploma - Computer Science
Oxford Polytechnic
SSLC -
St. Michael’s High School