Tameem Ansari
Bangalore Urban
Summary
Results-driven professional with diverse background in automobile sales, airport ground handling, and travel consulting. Proficient in customer service management, problem-solving, and global distribution systems (GDS). Demonstrated success in meeting sales targets and delivering top-notch service in high-pressure settings. Strong leadership skills, meticulous attention to detail, and proactive mindset for problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Travel Consultant
BCD Travel India Pvt Ltd
11.2021 - Current
- Maintained a positive, empathetic, and professional attitude toward customers, ensuring a high level of service.
- Completed travel bookings through various GDS platforms, including Amadeus and Sabre.
- Communicated effectively with customers, airlines, and business partners via chat, email, and phone.
- Resolved traveler complaints and continuously learned about new products to improve customer service.
- Processed multiple bookings to enhance productivity and provided feedback on the efficiency of the customer service process.
Customer Service Executive
InterGlobe Aviation (IndiGo Airlines)
01.2017 - 08.2021
- Assisted passengers during check-in and boarding, ensuring a smooth and efficient process for timely departures.
- Handled baggage tagging, checking, and resolution of issues related to lost or damaged luggage.
- Provided excellent customer service, addressing passenger queries, assisting with special needs, and resolving concerns.
- Ensured compliance with security protocols and coordinated with security personnel to maintain a safe environment.
- Managed boarding gate operations and provided support during emergencies, such as flight delays or cancellations.
Corporate Consultant
Maruti Suzuki Pratham Motors Pvt Ltd
03.2014 - 11.2016
- Greeted and welcomed customers to the showroom, providing a professional and warm introduction.
- Understood customer needs and provided detailed information on automobile models, pricing, and financing options.
- Negotiated and closed sales effectively, meeting or exceeding monthly and annual sales targets.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Ensured vehicles were prepared for demonstrations and delivery, maintaining high standards of cleanliness and condition.
Education
Bachelor of Commerce - Commerce
Dr. Cv Raman University
Bangalore Urban, IN05.2016
Skills
- Customer Experience Management
- Customer Retention Management
- Customer Relationship Management
- Proficient in Amadeus GDS
- Client relationship building
- Hotel accommodations
- Itinerary planning
- Training and mentoring
- Multitasking
- Attention to detail
- Time management
- Proficient in Sabre Red GDS
- Proficient in Amadeus Sky Speed
- Proficient in Amadeus Navitaire
- Proficient in Amadeus GoNow
- Proficient in Sabre interaction for reservations
Certification
- Amadeus NDC in Amadeus Selling Platform Connect, Amadeus, Aug 2024
- Diploma in Core Java, Advanced Java, and Android, Innobuzz Knowledge Solutions, May 2012
- Basic Hardware & Networking, Indian Institute Of Hardware
Languages
English, Fluent
Kannada, Fluent
Hindi, Fluent
Timeline
Senior Travel Consultant
BCD Travel India Pvt Ltd
11.2021 - Current
Customer Service Executive
InterGlobe Aviation (IndiGo Airlines)
01.2017 - 08.2021
Corporate Consultant
Maruti Suzuki Pratham Motors Pvt Ltd
03.2014 - 11.2016
Bachelor of Commerce - Commerce
Dr. Cv Raman University
Career Aspiration
In three years, I see myself as a leader, leading a team to provide exceptional customer service. I will have honed my skills in problem-solving, communication, and leadership, contributing to the growth and success of the company while continuing to develop professionally.
Hobbies and Interests
Photography, Traveling, Listening to music
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