Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Accomplishments
Projetcs
Timeline
CustomerServiceRepresentative
Mukesh Khandaitkar

Mukesh Khandaitkar

Packaging Development Engineer
Mumbai

Summary

I am an alumnus Indian Institute of Packaging, An astute packaging professional with over 6 years of experience in quality control and supply chain management.

Expertise in designing, developing, and implementing packaging solutions for a wide range of products, with a focus on efficiency, sustainability, and customer satisfaction. Skilled in project management, cost analysis, and team leadership, with a results-driven approach to achieving business objectives. Seeking new opportunities to utilize my skills and experience in the packaging industry

Overview

12
12
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Senior Manager

Zepto
Mumbai
02.2022 - Current
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Successfully designed and implemented an insulated bag program to over 200 stores, resulting in a 70% reduction in melted cases and a cost-effective solution for the quick commerce industry.
  • Led packaging design initiatives resulting in cost savings, operational efficiency, and increased customer satisfaction.
  • Optimized costs through innovative vendor onboarding and ground adherence, resulting in a cost per order reduction of INR 1.5.
    Demonstrated expertise in establishing product packaging for various industries, including alcohol, meat ,café,and cosmetics.
    Developed eco-friendly solutions, resulting in a cost reduction of INR 2.5 per order while enhancing the overall customer experience.
    Kept up-to-date with industry trends, enabling me to deliver innovative and competitive solutions.
  • Strong project management skills, with the ability to deliver results on time and on budget.
  • Excellent communication and negotiation skills, able to manage relationships with vendors and internal stakeholders effectively.
  • Advanced knowledge of supply chain management, including inventory management, procurement, and logistics.
  • Proficient in using data analysis tools and techniques to drive informed decision-making and identify opportunities for improvement.
  • Strong problem-solving skills, with the ability to identify root causes, develop solutions, and implement change.

Assistant Manager

Pepperfry
Mumbai
11.2018 - 01.2022


  • Led packaging design initiatives resulting in cost savings, operational efficiency, and increased customer satisfaction.
  • Strong project management skills, with the ability to deliver results on time and on budget. e.g., repair unit development generates revenue of one core per year, and quality control setup for the first mile.
  • Developed and managed a warehouse budget, identifying areas for cost savings and ensuring expenses stayed within budget.
  • Advanced knowledge of supply chain management, including inventory management, procurement, and logistics.
  • Managed inventory levels to ensure timely and accurate delivery of products to customers.
  • Safety, legal and compliance requirement for warehouse
    operations.
  • Quality control of furniture at first mile and last mile. Find the root cause and solve the problem related to reliability and meet the quality standard.


Team Leader

Pepperfry
Mumbai
04.2018 - 10.2020


  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Advocacy and develop engineered custom-designed
    solutions for a different type of SKUs to vendors which
    will ensure the product will safe in-transit damage.
  • Solving packaging problems and monitoring quality
    control tests. Monthly and quarterly goal setting.
  • Develop programs, tools, processes and people with the
    aim of enhancing our employees' skills, performance,
    productivity and quality of work. Perform design and
    operating effectiveness reviews per the audit calendar
    and report progress.
  • Driving continuous improvement of the overall program
    resulting in improved funnel, quality and accuracy of our
    customer interactions by identifying trends and trouble
    spots, capturing the voice of the customer and
    recommending appropriate actions based on valid QA
    data.

Packaging Development Specialist

Pepperfry
Guragao
01.2016 - 03.2018
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Applied effective time management techniques to meet tight deadlines.
  • Working out how much packaging will cost and the
    implications for the cost of the final product conducting
    online and transit trial on the product and Follow- up
    with the stakeholders for the development of the
    product.
  • New Vendor Development and Evaluating vendors, Price
    Negotiation with vendor, PO releasing, Material Delivery
    and Payment etc.
  • Develop programs, tools, processes and people with the
    aim of enhancing our employees' skills, performance,
    productivity and quality of work. Perform design and
    operating effectiveness reviews per the audit calendar
    and report progress.

Senior Sales Marketing Executive

Lupin Ltd
Indore
10.2012 - 09.2014
  • Managed production of leaflets, posters and newsletters.
  • Promote pharmaceutical products and services to healthcare professionals, including physicians,nurses, and pharmacists, using effective sales techniques and scientific knowledge.
  • Analyze market trends, competitive activity, and customer behavior.
  • Collaborate with cross-functional teams to develop and execute sales and marketing strategies

Sales Executive

Lupin Ltd
Indore
04.2011 - 09.2012
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Consistently achieve and exceed sales targets

Education

Post Graduate Diploma in Packaging - Packaging Technology

Indian Institute of Packaging
New Delhi, India
06.2014 - 07.2016

B.Pharma - Pharmacy

VNS Institute of Pharmacy
Bhopal
04.2006 - 04.2010

High School Diploma -

Govt. Boys Higher Secondary School
Sausar,Madhya Pradesh
04.2003 - 04.2003

Skills

    Packaging design and implementation

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Software

Micro soft Office

Adobe illustrator,ERP,WMS

Certification

Lean Six Sigma Green Belt Certification by Institute for Design Of Electrical and Measuring Instrument

Interests

Cooking

Swimming

Accomplishments

    Sustainable and Eco-friendly Packaging (Jan, 2023)

  • Led the "No Bag program" initiative, achieving a cost reduction of INR 2.5 per order while enhancing the customer experience.
  • Successfully implemented an insulated bag program across 200 stores, resulting in a remarkable 70% reduction in melted cases..
  • Provided a cost-effective and environmentally friendly solution tailored for the quick commerce industry.
  • ISO Implementation and Management at Pepperfry (Feb,2020)

  • Successfully Implement and monitor an integrated management system (IMS) into all departments and ensure its ongoing efficiency includes ensuring adherence to ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 requirements.
  • Packaging laboratory set up at Pepperfry (Aug,2018)

  • Established SOPs for professional monitoring of packaging material.
  • Implemented a system for efficient packaging material management.
  • Improved overall packaging efficiency through process optimization.
  • Furniture Repair Unit Setup at Pepperfry (June, 2019)

  • Factory set up for customer returns sofa and salvage. Convert high-value customer returns loss into profit center. Salvage increased by up to 80%.

Projetcs

Predefined packaging system

  • Developed a predefined packaging system using automation technologies.
  • Implemented automated processes to streamline packaging operations and improve efficiency.

Box size optimization in e-commerce 

  • Optimize the box count,specification, artwork,size and shape according to product portfolio.

Plastic Waste Management

  • Ensured regulatory compliance by implementing plastic consumption tracking and filing returns with the Central Pollution Control Board (CPCB) through registered recyclers.
  • Developed and implemented strategies at the organizational level to minimize plastic waste and promote sustainability.

Return pickup process

  • Introduced RPU blanket for pickups, streamlining the return pick-up process.
  • Significantly reduced RTV (Return to Vendor) losses by 50% through improved return pick conversion.

Timeline

Senior Manager

Zepto
02.2022 - Current

Creating effective dashboard by JS Academy - India

08-2021

Lean Six Sigma Green Belt Certification by Institute for Design Of Electrical and Measuring Instrument

01-2021

ISO internal auditor byVaishno Sai Quality consultants Pvt Ltd

04-2019

Assistant Manager

Pepperfry
11.2018 - 01.2022

Team Leader

Pepperfry
04.2018 - 10.2020

Packaging Development Specialist

Pepperfry
01.2016 - 03.2018

Post Graduate Diploma in Packaging - Packaging Technology

Indian Institute of Packaging
06.2014 - 07.2016

Senior Sales Marketing Executive

Lupin Ltd
10.2012 - 09.2014

Sales Executive

Lupin Ltd
04.2011 - 09.2012

B.Pharma - Pharmacy

VNS Institute of Pharmacy
04.2006 - 04.2010

High School Diploma -

Govt. Boys Higher Secondary School
04.2003 - 04.2003

N.S.S - National Seva Santhan

01-1998
Mukesh KhandaitkarPackaging Development Engineer