Veenu Kumar Jain
SENIOR MANAGER @ Accenture, Program, Projects and Service Deliver
Bengaluru,Karnataka
Summary
A consummate and recognised strategist in Global Operations, Business Transformation & Strategy expert looking for leadership position.
An Innovation & Transformation specialist, with over 22 years of rich experience in leveraging innovation & strategic approach for driving service delivery functions across multiple domains. Excellence in driving integrated operations management and large transformation projects along with workforce planning, skill management, training & development with a key focus on accomplishing top and bottom-line profitability.
Overview
24
24
years of professional experience
Work History
Senior Manager
Accenture Operations Services (AIG Analytics & Services Pvt. Ltd. | India Operations Acquired by Accenture in Jan'21)
4 2016 - Current
- Formulating strategies for development(s)/ Improvement(s)/ Change(s) in close coordination with senior management & client partners.
- Spearheading 8 Techno-functional and Project Teams (85+ niche techno-functional colleagues), driving transformation initiatives and techno-functional business operations.
- Leading strategic game-changer transformational functions; championing these initiatives with various teams/stakeholders by aligning IT with business strategy in driving large and complex business-IT solutions
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Identifying & replicating best practices across all functions for inculcating learning & sharing approach among all employees/teams.
- Directing hiring to maintain a diverse & effective workforce and ensuring effective performance management plan for teams.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business opportunities.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Management Consulting Manager
EXL Services
07.2011 - 03.2016
- Supported BFSI clients for various business requirements (functional & technical) to develop/ control/ implement effective business solutions for various systems & financial transformation projects
- Delivered advice to clients for optimising their overall performance including strategy, governance, operational control, technology enhancement/ implementation
- Conducted one-on-one and group interviews to gauge and assess current business management & future change requirements
- Defined the BRDs & HYDRA dashboard for meaningful commentary for stakeholders regularly
- Collaborated amongst various teams to ensure seamless project delivery during various SDLC stages
- Drove the SAP Implementation & maintained complete testing life cycle along with initial set up of MDM and MDG procedure including post-implementation support
- Led the RFI, RFP, and RFQs maintenance for various clients; managed SOWs for multiple clients/work assignments
- Headed the internal projects for reducing cost, identifying improvement opportunities resulting in increasing the bottom-line.
Assistant Manager | Operations Excellence
EXL Services
02.2006 - 06.2011
- Supported BFSI clients in driving various business requirements (functional & technical) to develop/ control/ implement effective business solutions for various systems & financial transformation projects
- Delivered advice to clients for optimising their overall performance including strategy, governance, operational control, technology enhancement/ implementation
- Conducted one-on-one and group interviews to gauge and assess current business management & future change requirements
- Defined BRDs & HYDRA dashboard for meaningful commentary for stakeholders regularly
- Collaborated amongst various teams to ensure seamless project delivery during various SDLC stages
- Drove SAP Implementation & maintained complete testing life cycle along with initial set up of MDM and MDG procedure including post-implementation support
- Led the RFI, RFP, and RFQs maintenance for various clients; managed SOWs for multiple clients/work assignments
- Headed the internal projects for reducing cost, identifying improvement opportunities resulting in increasing the bottom-line.
Senior Associate
Infotech Enterprises Ltd.
11.2000 - 02.2006
- Led the project execution for ensuring minimizing TAT, cost with quality overruns
- Delivered technical assistance and troubleshooting the problems in the various production line
- Quarterly Release Management: Planning, Scheduling, Execution, Reviews, and Product Release
- Review, Assessment and solutioning business issues using multiple in-house analytical and testing tools.
Skills
Strategic Planning & Implementation
Global Delivery Management/Operations Excellence
Program / Project Management/Solution Architecture
Stakeholder/ Partner Management/Cross-Functional Collaboration
Large Transformation Initiative
Team Building & Leadership
SAP Lifecycle Management (SAP FI/ISU/FSRI/FSCD projects, SAP BI/MI Reporting, Implementation, Post Implementation, and Hypercare Support Test Management, Defect Management UAT/UVT, FUT/FAT
SDLC Management: E2E/Phased management of Process Mapping, Requirement Gathering, BRDs/FRDs/TSDs, System Design, Interfaces & Integration Management, Implementation, Testing, Go-live, and Hyper-Care Support
Decision-Making
Negotiation and Conflict Resolution
Websites
Currentaddress
2068, Prestige Royale Garden, F-302 Doddaballapur Road, Yelahanka, Bengaluru, 64
Educationcertifications
- Pursuing: Executive Program in Digital Transformation, IIM, Indore
- Graduation, Economics & Sociology, Kanpur University, Uttar Pradesh, India
- Cert IFRS, ACCA UK
- Lean Certified, AIG In-house Training Department
- Certificate & Diploma in Management Accounting, CIMA UK
- PRINCE2 Certified Practitioner, Axelos UK
- Trained on SAP-BI - Modelling, ETL, Query Designing, BEx Analyzer, Repartitioning, Remodeling, Sky Infotech
- Certified SAP-FI Consultant, SAP AG Germany
Personal Information
Date of Birth: 06/06/1978
Languages
English
Hindi
Timeline
Management Consulting Manager
EXL Services
07.2011 - 03.2016
Assistant Manager | Operations Excellence
EXL Services
02.2006 - 06.2011
Senior Associate
Infotech Enterprises Ltd.
11.2000 - 02.2006
Senior Manager
Accenture Operations Services (AIG Analytics & Services Pvt. Ltd. | India Operations Acquired by Accenture in Jan'21)
4 2016 - Current
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