Mukesh Prasad
Solution Architect (ITOM)
Abu Dhabi,United Arab Emirates
Summary
- 13+ Years of experience in Consulting, Implementation and Operations Support of Telecom OSS and EMS Products.
- Strong experience in all aspects of IT infrastructure monitoring including Server, Network, Application synthetic monitoring and performance reporting.
- Expertise in Transitions, Due Diligence, Monitoring Assessment, Audits and BCP.
- Mentored a team of 40+ people and adept in handling large scale project.
- Supports organization in training, mentoring and competency building.
- An effective communicator with exceptional analytical and interpersonal skills.
Overview
9
9
Certificates
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Solution Architect
TechMahindra Limited
Abu Dhabi, United Arab Emirates
07.2019 - 03.2022
- Provide Technical Consultation, Implementation and administrative support for Microfocus ITOM Suite deployment.
- Help Practise and mentor team members to build competency across multi-vendor ITOM,ITSM,APM and Cloud Technologies.
- Translate customer requirements into competitive solution and craft proposal including overall value proposition, technical implementation approach, milestones and timelines.
- Support Transition, Monitoring Assessment, Due Diligence, Audits, Identification of automation scope, Upgrades and Vulnerabilities fixing.
- Work closely with implementation Partner and Product Vendor to achieve business outcome.
Senior Operations Support Specialist
Accenture
Bangalore, Karnataka
07.2017 - 07.2019
- Lead and mentored a team of 20+ Microfocus Tools SME's to provide Operations Support to 70+ client in shared support Model.
- Ensure Smooth Transition of Solution from Deployment team to Operations Team.
- Support Tools Standardization,Upgrade and Inventory Reconciliations initiatives.
- Developed and maintained courteous and effective working relationships with Client Delivery team,Technical Service Delivery Managers,Deployment team,Ops Architect and other cross functional team.
- Governance and Escalation Management
Technology Consultant Specialist
DXC (Formerly Hewlett Packard Enterprise)
Bangalore, Karnataka
03.2016 - 06.2017
- Worked as Technical SME to help Telstra transform legacy HP BSM Solution to contemporary HPE OMi 10 Solution.
- Implemented and delivered synthetic application monitoring Solution and backend component monitoring for Avon Brazil and RouteOne.
- Design, develop and test enhancements and change requests during implementation, migration and maintenance phase.
- Provided inputs to automation team to develop agent Upgrade solution to achieve 8000+ servers agent upgrade.
- Maintenance and Operations Support.
Associate Consultant Specialist
Virtusa Consulting Services
Hyderabad, Telangana
05.2015 - 03.2016
- Worked as InfoVista Consultant and Implementation lead to deliver Network Performance monitoring solution for Vodafone,United Kingdom
- Involve in detailed Requirement Analysis, High Level Design and Low Level Design.
- Training, mentoring and guidance of identified resources for InfoVista Development & Support.
- Implement and own InfoVista Proof of Concept from Design phase to End to End Testing phase.
- Integration of InfoVista with Netcool, Cramer and Vodafone One Portal.
- Maintain regular communication with Business Analyst and QA Tester.
Senior SI Engineer-EMS
Wipro Infotech
Pune, Maharashtra
01.2014 - 05.2015
- Worked as InfoVista Developer and Supported PMS Solution for Vodafone India.
- Manage 24*7 operation support for InfoVista PMS Solution.
- Transformed Vodafone PMS Solution on "WHAT YOU PAY IS WHAT YOU GET" Model.
- Maintain regular communication and relationship with Business Analysts, Solution Architect, Presales and New Product Development Team.
- Prepare documentations like Approach Note, Low Level Design, Test Cases and Test Logs, Engineering Change Request, User Manual for New Products etc.
- Involve in Unit Testing, Integration Testing and User Acceptance Testing to ensure smooth product delivery.
- Lead and delivered EMS solution using HP tools for Commercial Tax Department -Gujarat,India.
Software Engineer
TechMahindra Ltd
Kolkata, West Bengal
06.2010 - 12.2013
- Worked as an Application Support Engineer.
- Supported BT Radianz's Network provisioning, inventory,IP address management and Network Reporting Solution.
- Handle and resolve the day to day production issues and solving Clarify Cases.
- Involve in development and delivery of Change Requirements as required.
- Detail impact study for any Change Requirements.
- Involve in preparing documents and maintenance related documentations like ECR Documents, Design Documents (LLD).
- Maintain regular communication and relationship with Business Analysts.
- Maintain communication with Testing and QA teams, whenever required.
Technical Assistant
Sanaka Educational Trust Group of Institutions
Durapur, West Bengal
10.2009 - 06.2010
- Worked As Lab Instructor and Pro-term Lecturer for Electronics,Electrical and Computer Science Department.
Education
Bachelor of Technology - Electronics And Instrumentation Engineering
Haldia Institute of Technology
West Bengal University Of Technology 08.2004 - 07.2008
Skills
Microfocus Operations Bridge Suite
InfoVista - Vista Foundation Kit 44/43/40 SP1
Manage Engine Application Manager
Manage Engine OpManager
Service Assurance & IT Operations Management
Telecom Operations Support System
Project & People Management
Certification
Servicenow Certified Implementation Specialist - Discovery
Timeline
Servicenow Certified Implementation Specialist - Discovery
09-2021
ITIL V4 Foundation
07-2021
Servicenow Certified Implementation Specialist - Event Management
05-2021
Dynatrace Certified Associate
05-2021
Servicenow Certified System Administrator
12-2020
Microfocus Certified Operations Manager v10.x
12-2020
Microfocus Certified Sitescope Professional
12-2020
AWS Certified Solution Architect - Associate
11-2020
BMC Certified Professional on Truesight Operations Management 11.x
09-2020
Solution Architect
TechMahindra Limited
07.2019 - 03.2022
Senior Operations Support Specialist
Accenture
07.2017 - 07.2019
Technology Consultant Specialist
DXC (Formerly Hewlett Packard Enterprise)
03.2016 - 06.2017
Associate Consultant Specialist
Virtusa Consulting Services
05.2015 - 03.2016
Senior SI Engineer-EMS
Wipro Infotech
01.2014 - 05.2015
Software Engineer
TechMahindra Ltd
06.2010 - 12.2013
Technical Assistant
Sanaka Educational Trust Group of Institutions
10.2009 - 06.2010
Bachelor of Technology - Electronics And Instrumentation Engineering
Haldia Institute of Technology
08.2004 - 07.2008