Mukesh Sharma
Managed services - IT
Summary
Experienced Operations Manager with overall 22 years total experience with leading IT companies. Handling change, risk, problem management, including service transitions, infrastructure upgrades, cloud migrations, and operating model redesigns. Skilled at managing teams, reducing risks, ensuring service continuity, and engaging stakeholders. Proficient in ITIL and vendor management for global enterprises.
Overview
22
22
years of professional experience
11
11
Certifications
Work History
Senior Operations Manager
HCL Technologies
01.2017 - 10.2023
- Lead end-to-end transition of IT operations acquisition, including integration of infrastructure, applications.
- Directed global transformation program to migrate legacy systems to cloud (Azure), reducing IT operating costs.
- Cloud FinOps practice implementation and follow up by following various trend reportings
- Defined service transition governance, risk register, and operational readiness criteria, ensuring compliance with ITIL standards.
- Responsible for smooth execution of daily operations, new projects & Change request review with proper Impact & Risk analysis before execution on Production.
- Weekly review with customer engineering team and monthly review with customer Management.
- Review with all tracks and verify all Monitoring, Backups and configured on all supported devices.
- Following tracks to upload value ideas and present initiatives to customer for Approval and rate the idea.
- Managing Technology Life Cycle Management dashboard and follow up with client for technology debt reduction plan and timeline
- Participate in Capacity planning Windows. VMWare, RHEL and AIX application servers.
- Validating Monitoring parameters for all computer devices.
- Server / Resource consolidation/optimization and process automation.
- Cluster/HA design, planning, implementation and Management.
- Industry Best Practice Implementation on Servers & Workplace Application.
- Working on Vulnerability and compliance remediation following security scans.
- Responsible for Change review and risk assessment.
- Responsible to review SLA ‘s, CSL’s and KPI’s
- Cross domain skilling of resources on various technologies.
- HCL Tech - Project–Health care services corporation (Jan2017-Oct2023), BCBSNC(Nov2023-till date)
Solutions Architect
Computer Sciences Corporation India Private Limited
04.2012 - 01.2017
- Key Accountabilities and Responsibilities:
- Work on a Global Delivery model remotely to support clients in different Geographies.
- Design of infrastructure solutions to meet client's business and (or) technical requirements following CSC's standard processes and architecture methodologies.
- Understanding client requirements and developing the solutions as appropriate to meet the requirements.
- Creation of detailed conceptual technology models, logical and physical technology Model architecture as per project requirements.
- Planning, architecture design, implementing the solution on Wintel, Virtualization solutions.
- Responding to RFP’s and preparation of SOW.
- Understanding the Clients requirements, Discovery, Assessment & Due Diligence.
- Planning, designing and implementation of Datacenter migration and consolidation.
- Handling big Data Centers cloud transformation projects.
- Design and sizing of SAP HANA infrastructure.
- Planning, architecture design, implementing Citrix VDI solutions.
- Planning, architecture design on end-to-end Cloud Solutions IaaS, PaaS, SaaS.
- Planning, designing and implementation of VMWare Solutions.
- Capacity planning
- Planning, Architecture design of EMC Avamar Grid solutions.
Technical Consultant
Wipro Ltd. (InfoTech Division)
03.2008 - 04.2012
- Wipro Project – Client Aircel India PVT LTD
- Role: - Technical consultant – Wintel & Virtualization.
- Responsibilities:
- New solution designing, integration and execution of Virtualization/ Citrix VDI / MS Technologies / Wintel server’s & security architecture for Aircel PAN India according to business requirement.
- Server / Resource consolidation/optimization and process automation.
- Cluster/HA/DR design, planning, implementation and Management for Exchange and GSM application servers to ensure Max up time in case of any device failure or disaster.
- Working towards centralize the delivery model for Aircel Pan India. Current architecture is not standardized architecture and totally in mess because of Responsible for redesigning of Mail, Anti-Virus, Internet security architecture of new circles and existing Chennai, ROTN and EAST Circles. Active participate in planning to buy new Server Hardware & products to ensure the best possible process for Wipro in this contract.
- Review Application architecture / Standards before deployment at National Technology Center, Gurgaon.
- Responsible for smooth execution of new projects & Change request with proper Impact & Risk analysis before execution on Production network.
- Managing Operations of Aircel National Technology Center, 4 Regional Data centers and one DR site of Aircel.
- Management of Windows based GSM applications servers / Citrix / Anti- Virus / VMware planning and implementation.
- Vendor management for all Wintel domain related tools/ devices /platform support.
- CNOC operations and Management for Domain (Wintel / ADMM / Virtualization / Citrix) using EMS/ Xymon/SCOM/HP SIM
- Patch Management, Antivirus KPI’s, and Internet Rule base policy implementation for Aircel PAN India locations.
- Industry Best Practice Implementation on Servers & Application.
- Capacity planning for 700+ application servers.
- Cross skilling of resources on various technologies.
- SIP rollouts and Standard operation procedures for all servers.
- Major Projects Handled at Aircel:
- Virtualization capacity planning and implementation for Aircel Test / Dev / Pre – Prod and Production environment.
- Handling server CP, optimization & consolidation project using virtualization technologies and target to reduce 80% hardware from data Center.
- Citrix migration from 4.5 to XEN 5.0 app and virtualized the environment using Citrix Xen server.
- HP SIM installation and configuration for Aircel NTC servers and RDC’s for auto call logging for critical HP devices failures (Server / Storages).
- Exchange migration from 2003 to Exchange 2007.
- Exchange migration from 2007 to Exchange 2010.
- AD design and deployment design as per GSM business requirement Symantec 10.0 to End point migration and Central reporting server installation.
- SCOM Design and implementation.
Customer Support Engineer
OA CompuServe
09.2005 - 01.2006
- Key Responsibilities:
- Planning for new server deployment for new client locations.
- New Installations and vendor coordination for servers.
- Attending technical calls from customers.
- New lease line and ISDN Installations & Maintenance.
- Responsible for Client Management.
Customer Support Engineer
ETSC Computer PVT LTD
07.2003 - 08.2005
- Company Overview: An ETSC computer is a Jaipur based organization having more than 10 offices in India and provides IT Infrastructure support.
- In this organization my responsibilities include support for IT Infrastructure for IDBI and Indian Airlines. Later I was deputed as third-party support for Wipro clients at Jaipur Area office.
- Key Responsibilities include:
- Maintenance & Administration of FMS clients (UTI Bank, Hutch, BPCL, Marico, ITC ITD,HLL,Dr.Reddy,Glexo,Voltas, HECL,Blue Star).
- General Network/ Server Trouble shooting.
- Managing and maintaining Daily Backups & MIS Reports.
- Helping junior Engineer to learn the technology and processes being used.
- Installations and Training for end-users.
- Responsible for handling Client and end users Escalations of client as FMS partners.
Lyceum Computers
03.2002 - 06.2003
- Company Overview: Lyceum Computer is a Jaipur based organization that provides IT Infrastructure support.
- In this organization my responsibilities include after sale support of Servers / Network /Desktop / Laptops devices for their customers.
Education
Advanced Diploma - Computer hardware & Networking
GT Hardware Engineering College
B.A. - undefined
Rajasthan University Jaipur
Skills
IT Transformation Strategy
Certification
AWS Certified Solutions Architect – Associate
Awards
Best Innovation Individual Award, Best Innovation Team Award (Virtualization Team), Star of the Year, Best SME award, Best Engineer award, Spot award for various projects success.
Additional responsibilities Wipro
- Certified Technical Panelist and part of Wipro resourcing team.
- Practice Manager for North Wipro accounts and preparing new RFP’s, Proposals for new implementations, post sales support matrix and SLA’s.
Personal Details
Passport: Available
Timeline
Senior Operations Manager
HCL Technologies
01.2017 - 10.2023
Solutions Architect
Computer Sciences Corporation India Private Limited
04.2012 - 01.2017
Technical Consultant
Wipro Ltd. (InfoTech Division)
03.2008 - 04.2012
Customer Support Engineer
OA CompuServe
09.2005 - 01.2006
Customer Support Engineer
ETSC Computer PVT LTD
07.2003 - 08.2005
Lyceum Computers
03.2002 - 06.2003
B.A. - undefined
Rajasthan University Jaipur
Advanced Diploma - Computer hardware & Networking
GT Hardware Engineering College
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