Mukesh Shivran

1. Operational Oversight: Supervise daily operations of the branch, including cash management, transactions processing, and customer service.

2. Staff Management: Recruit, train, and manage branch staff, including setting performance targets, conducting performance reviews, and ensuring adequate staffing levels.

3. Customer Satisfaction: Ensure high levels of customer satisfaction by resolving complaints, addressing customer inquiries, and maintaining a welcoming and efficient branch environment.

4. Sales and Business Development: Develop and implement strategies to achieve sales targets for banking products and services, such as loans, accounts, and investments.

5. Policy Implementation: Enforce bank policies and procedures, ensuring adherence to regulatory requirements and compliance standards.

6. Financial Management: Monitor branch financial performance, analyze financial reports, and implement strategies to maximize profitability and minimize risk.

7. Risk Management: Identify and mitigate operational, financial, and reputational risks through effective controls and procedures.

8. Community Engagement: Represent the bank within the local community, participating in community events, and fostering positive relationships with customers and businesses.

9. Reporting and Documentation: Prepare and submit reports to senior management, maintain accurate records, and ensure compliance with reporting requirements.

10. Continuous Improvement: Identify opportunities for process improvement, employee development, and customer service enhancements to drive overall branch performance

Responsible for day to day operations and administration of branch with driving business performance of undersigned.

Responsible for day to day operations, administration and Service part of the Branch.

Responsible for day to day operations, administration and Service part of the Branch.

Key Responsibilities:

• Ensuring service delivery within agreed TAT.
• Handling Bank Security stationary stock.
• Handling Gold Loan Product.
• Managing Clearing reconciliation.
• Bank GL reconciliation within TAT.
• Handling All customer queries and resolve the same.
• Achieving the assigned targets including third party (LI, GI,MF) and Assets Products.
• Taking Care of Outward forex Remittances.