SANJAY MITTAL
Bathinda
Summary
28 years of experience in managing retail branch operations, business development, client servicing, people management, retail branch audit, compliance & Administration. Presently associated with ICICI Bank, as Regional Head (Bathinda Region) as Asst. General Manager, presently based at Bathinda. Expertise in managing retail branch operations and implementing strategies towards enhancing business volumes and growth. A strategic planner with expertise in analyzing the systems & procedures and contributing significantly towards improved financial performance and heightened productivity. Demonstrated skills in customer relationship management with in-depth understanding of various formalities as well as transaction processing. Products Handled: Liabilities, Govt. Deposits, Fee, Investments, Retail Assets, Business Lending, Agri Assets, Wealth Advisory, Managing Affluent customer base, Managing Profit Center. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management.
Overview
29
29
years of professional experience
Work History
Regional Head (Asst General Manager)
ICICI Bank
Bathinda
- Current
- Managing the Profit Center with a set of branches
- Manage liabilities business and to get on defined market share on district level
- To manage Retail Assets from branch channel
- To manage Agri Assets on lending and recovery
- Business Banking and Commercial Lending business
- Recruitment and on boarding for branch banking team
- Supervise branch Audit, Compliance and NPS (Customer Service standards)
- Fee business and Wealth channel advisory for Affluent Customer base
- Merchant Eco System management
- To identify and explore on micro market eco systems.
Cluster Head- Bathinda
ICICI Bank
Bathinda
10.2011 - 03.2017
- Increasing the retail customer base, adding retail liability deposit and CASA business
- Achieving the Liabilities Target of the region through branch banking; achieving the Fee based income through Life Insurance, Mutual Fund, General Insurance Sales, Gold, Retail & Trade Forex, credit cards, Housing Loan and Loan against Property sale
- Taking care of entire branch operations, Business Quality Service Score, Branch Service Score, customer Service, Audit, Compliance and customer complaint handling
- Controlling cost and able to reduce cost by 25% YOY
- To increase the overall FEE and NII
- Opening of new branches and ATM’s across the cluster within time limits.
Branch Business Banking Head
ICICI Bank
Bathinda
08.2010 - 10.2011
- Overall In charge for Business Banking Portfolio for Bathinda, Patiala and Moga Clusters
- To manage existing business banking portfolio with asset quality and fee generation focus
- To source new asset business through Retail branches with special focus on SES segment
- Training, Managing customize training on business banking process and behaviors to Retail branches
- To manage Trade Desk across all the cluster branches.
Asst. Vice President
Bank of Rajasthan
09.2008 - 08.2010
- Monitoring the activities of team member and ensuring accomplishment of Deposit and CASA targets of the branch; supervising client relationship & customer service in the branch
- Enhancing the fee-based income of the unit through product sales like Gold coins, Life and General Insurance, Mutual Funds, GOI Bonds, Car, Personal and Housing Loans, Web trade Services, etc
- Appointing and managing channels partners; generating revenue for the organization through Insurance Executives/Associates and Financial Consultants
- Handling the Corporate Salary Segment through Sales Executives
- Handling Advances Portfolio including sanction / appraisal and recovery
- Responsible for conducting audit of the branch.
Branch Manager
IndusInd Bank
05.2005 - 09.2008
- Leading and monitoring the activities of team members for achieving Deposit and CASA targets of the branch; driving process initiatives
- Establishing harmonious relationships with HNI clients
- Looking after the audit activities of the branch
- Spearheading business development efforts for CASA and Retail deposit
- Development of Government Banking and TASC Channel business.
Junior Executive to Sr. Manager
Bank of Punjab Ltd.
12.1994 - 05.2005
- Started my career with Junior Executive cadre and got promoted to the post of Sr.Manager
- Developed various branches across Punjab and Tricity Chandigarh like Mohali / Chandigarh / Ludhiana / Moga / Sri Ganganagar / Kotkapura / Faridkot / Mansa and Bathinda etc
- Developed Banking Channels for Life and Genreral insurance
- Agriculture Finance Distribution
- CSR
- Developed TASC Channels
- Launching of Electronic Channels like POS and E-banking
- Handling Marketing Department for Retail Loans.
Education
B.Com -
Punjabi University Patiala
MBA - undefined
Sikkim Manipal University
JAIIB - undefined
Indian Institute of Banking & Finance
CAIIB - undefined
Indian Institute of Banking & Finance
PG Diploma Wealth Management - undefined
Indian Institute of Banking & Finance
PG Diploma in Computer Applications - undefined
I E C
PhD - undefined
National American University
Mutual Funds Distributor (AMFI) - undefined
National Institute of Securities Market
Certification in KYC & AML - undefined
Indian Institute of Banking & Finance
Portfolio Management - undefined
American Academy of Financial Management
Chartered Wealth Manager - undefined
Udemy.com (San Francisco)
Investment Banking & Finance - undefined
Udemy.com (San Francisco)
Financing Planning & Management - undefined
Udemy.com (San Francisco)
Advanced Course in Ayurveda - undefined
Astha Ayurved
Advanced Ayurvedic Medicine - undefined
International Associates of Therapists
Certification in Nutrition - undefined
Fabulous Body
Herbalism – Advanced Ayurvedic Medicine Diploma - undefined
Udemy.com (San Francisco)
Skills
Profit Centre Managementundefined
Accomplishments
- General Secretary – Rotary Club.
- Member Bathinda Management Association.
- General Secretary, Gau Sewa Trust
- Pattern Meenakshi Cancer Care Charitable Trust
- Associated with United Welfare Society.
- Associated with Mahavir Sankirtan Mandal.
Trainings Attended
- AAFM Regional Wealth Management Convention
- Managerial Effectiveness
- Personal Effectiveness
- Training module on Business Appreciation
- Training module on Bank on Me
- Banking Software Training on Finacle and Icore.
- Trainers’ Trainer for Customer First Initiative of ICICI Bank.
- Nurturing Talent.
Personal Information
Date of Birth: 08/23/73
Awards
- Award of Excellence TASC SUPREMO Contest – ICICI Bank – 2010.
- Winner of TASC Sankalp Contest – ICICI Bank – 2012.
- Winner of Prestigious “RBH Club” ICICI Bank.
- Award for “DIAMOND BRANCH MANAGER” for selling highest number of Trade Accounts of I – Pru PAN India – 2010 -11.
- Award of Excellence “DAZZLING DECEMBER – 2012” contest for Life Insurance.
- Awarded Best Cluster Head – HARYANA REGION – May 2011.
- GRAND MASTER – Mortgage Loans – All India Winner – ICICI Bank.
- Winner CASA Champions – Bank of Rajasthan – 2008.
- Employee of the month – PAN India – IndusInd Bank – 2006.
- Award of Excellence – Bank of Punjab 2002 – All India tie up with LIC of India.
- Winner of Service above Self Award from Rotary Club, Bathinda.
- Best Associate Award – United Welfare Society.
- Kissan Farm Sewa Award – Mahindra Ltd.
References
- Mr.Sumer Singla, 9855514595
- Dr.Tarsem Lal Garg, 9216419556
Extracurricular Activities
General Secretary – Rotary Club. Member Bathinda Management Association. General Secretary, Gau Sewa Trust Pattern Meenakshi Cancer Care Charitable Trust Associated with United Welfare Society. Associated with Mahavir Sankirtan Mandal.
Affiliations
- Rotary International
- Meenakshi Cancer Care Foundation
- Gau Sewa Charitable Trust
- Eklavya Welfare Society
Timeline
Cluster Head- Bathinda
ICICI Bank
10.2011 - 03.2017
Branch Business Banking Head
ICICI Bank
08.2010 - 10.2011
Asst. Vice President
Bank of Rajasthan
09.2008 - 08.2010
Branch Manager
IndusInd Bank
05.2005 - 09.2008
Junior Executive to Sr. Manager
Bank of Punjab Ltd.
12.1994 - 05.2005
Regional Head (Asst General Manager)
ICICI Bank
- Current
B.Com -
Punjabi University Patiala
MBA - undefined
Sikkim Manipal University
JAIIB - undefined
Indian Institute of Banking & Finance
CAIIB - undefined
Indian Institute of Banking & Finance
PG Diploma Wealth Management - undefined
Indian Institute of Banking & Finance
PG Diploma in Computer Applications - undefined
I E C
PhD - undefined
National American University
Mutual Funds Distributor (AMFI) - undefined
National Institute of Securities Market
Certification in KYC & AML - undefined
Indian Institute of Banking & Finance
Portfolio Management - undefined
American Academy of Financial Management
Chartered Wealth Manager - undefined
Udemy.com (San Francisco)
Investment Banking & Finance - undefined
Udemy.com (San Francisco)
Financing Planning & Management - undefined
Udemy.com (San Francisco)
Advanced Course in Ayurveda - undefined
Astha Ayurved
Advanced Ayurvedic Medicine - undefined
International Associates of Therapists
Certification in Nutrition - undefined
Fabulous Body
Herbalism – Advanced Ayurvedic Medicine Diploma - undefined
Udemy.com (San Francisco)
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