Results-driven Branch Operations and Sales with 6 years of experience in optimizing operations, enhancing customer service, and driving profitability. Proven track record in team leadership and strategic planning to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Branch Operations Executive
India Shelter Finance Corporation Limited
Deogarh
01.2024 - 01.2025
Monitored daily branch operations to ensure compliance with applicable laws, regulations and standards.
Customer Service Manager ( Authorizer)
AU Small Finance Bank LTD.
Udaipur
08.2023 - 01.2024
GRADE: Deputy Manager
Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Associate Customer Service Manager
IDFC FIRST BANK
Beawar
12.2022 - 08.2023
GRADE: Asst. Manager
Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Customer Care Executive
HDFC BANK LTD
Beawar
02.2021 - 12.2022
Grade: Asst. Manager
Developed and maintained relationships with customers to ensure their satisfaction.
Processed customer orders, forms, applications, and requests efficiently.
Customer Service Officer (Teller)
ICICI BANK LTD
Ahmedabad
01.2018 - 02.2021
Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
Grade: Officer
Education
Bachelor of Commerce -
University of Rajasthan
Jaipur, Rajasthan, India
10-2015
Skills
Sales
Customer Service
Banking Operation
Compliance management
Relationship building
Resolve Complain
Problem-solving
Team leadership
Disclaimer
I, MUKESH SINGH, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.