Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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MUKESH SINGH

MUKESH SINGH

BHIM ,Rajsamand (Rajasthan)

Summary

Results-driven Branch Operations and Sales with 6 years of experience in optimizing operations, enhancing customer service, and driving profitability. Proven track record in team leadership and strategic planning to achieve organizational goals.

Overview

7
7
years of professional experience

Work History

Branch Operations Executive

India Shelter Finance Corporation Limited
Deogarh
01.2024 - 01.2025
  • Monitored daily branch operations to ensure compliance with applicable laws, regulations and standards.

Customer Service Manager ( Authorizer)

AU Small Finance Bank LTD.
Udaipur
08.2023 - 01.2024
  • GRADE: Deputy Manager
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Associate Customer Service Manager

IDFC FIRST BANK
Beawar
12.2022 - 08.2023
  • GRADE: Asst. Manager
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.

Customer Care Executive

HDFC BANK LTD
Beawar
02.2021 - 12.2022
  • Grade: Asst. Manager
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Processed customer orders, forms, applications, and requests efficiently.

Customer Service Officer (Teller)

ICICI BANK LTD
Ahmedabad
01.2018 - 02.2021
  • Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
  • Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
  • Grade: Officer

Education

Bachelor of Commerce -

University of Rajasthan
Jaipur, Rajasthan, India
10-2015

Skills

  • Sales
  • Customer Service
  • Banking Operation
  • Compliance management
  • Relationship building
  • Resolve Complain
  • Problem-solving
  • Team leadership

Disclaimer

I, MUKESH SINGH, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Timeline

Branch Operations Executive

India Shelter Finance Corporation Limited
01.2024 - 01.2025

Customer Service Manager ( Authorizer)

AU Small Finance Bank LTD.
08.2023 - 01.2024

Associate Customer Service Manager

IDFC FIRST BANK
12.2022 - 08.2023

Customer Care Executive

HDFC BANK LTD
02.2021 - 12.2022

Customer Service Officer (Teller)

ICICI BANK LTD
01.2018 - 02.2021

Bachelor of Commerce -

University of Rajasthan
MUKESH SINGH