Job Search Status
Open to workDesired Job Title
Team ManagerWork Type
Full timeLocation Preference
HybridLocation: Hyderabad, Telangana, IN
Open to relocation: No
Open To Work
MUKHEEM MOHAMMED
IT
Hyderabad,Telangana
Work Preference
Summary
Accomplished Team Manager with over 15 years in project delivery, operations, and quality management. Led large-scale production and quality initiatives, overseeing teams of 150+ associates. Expertise in GIS, mapping, ADAS, and machine-learning projects, with PMP certification and a focus on enhancing delivery, quality, and client satisfaction.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Team Manager
Cognizant Technology India Pvt. Ltd.
10.2024 - Current
- Directed production and quality operations for HERE Tech workstreams including ADAS, Addressing, UWS, CBBC, and Rapid Lanes, managing a team of over 200 personnel to ensure project objectives were met.
- Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
Team Leader
Cognizant Technology India Pvt. Ltd.
10.2021 - 09.2024
- Directed production and quality processes across ADAS, Addressing and UWS workstreams, ensuring alignment with organisational standards.
Subject Matter Expert (SME)
Cognizant Technology India Pvt. Ltd.
10.2019 - 09.2021
- Provided process and domain expertise for mapping and ADASQC operations, supporting quality, delivery and team performance.
Senior Process Executive (SPE)
Cognizant Technology India Pvt. Ltd.
06.2017 - 09.2019
- Supported Google Maps and ADASQC operations, progressing through technical and quality-focused responsibilities.
Senior Analyst
Intelenet Global Services Pvt. Ltd.
02.2011 - 05.2017
- Worked on Google Maps operations, auto-check labelling, quality analysis, RM/reporting and mapping issue identification.
Education
Bachelor of Arts -
Dr. Ambedkar Open University
JogipetIntermediate -
Nagarjuna Junior College
SangareddyS.S.C -
Z.P.H.S School
MudimanikyamSkills
- Project & Operations Management
- Production & Quality Management
- Capacity management
- Performance management
- Continuous Improvement & CI Savings
- Quality assurance
- Risk management
- Corrective action
- Change Request Management
- Stakeholder & Client Management
- JIRA / Dashboard Management
- Performance metrics
- Performance monitoring
- Team Leadership & People Management
- Workforce / Headcount Planning
- Conflict resolution
- Customer relationship building
LANGUAGES
English (Speak, Read & Write) | Hindi (Speak, Read & Write) | Telugu (Speak, Read & Write) | Urdu (Speak & Read)
Accomplishments
- 100% on-time delivery aligned to CIS capacity schedule / cost plan.
- 5% monthly continuous-improvement savings per workstream.
- Quality DPMO (external/internal) below 15,000 across span.
- External QA FTPR greater than 95%.
- PMA target of 95% optimized.
- One innovation idea / improvement project per month.
CAREER HIGHLIGHTS & DOMAIN EXPERIENCE
- 15+ years of professional experience spanning operations, GIS, mapping, quality and project delivery.
- Managed 200+ headcount across multiple production and quality workstreams at Team Manager level.
- Managed 80+ headcount as Team Leader across ADAS, Addressing and UWS workstreams.
- Google Maps experience covering auto-check labelling, quality analysis, auto checks and RM/reporting of mapping issues.
- ADASQC experience across Quality Analyst and SME roles, including machine-learning project exposure.
- Strong GIS technical knowledge with experience in production and quality processes.
LEADERSHIP & DELIVERY RESPONSIBILITIES
- Review daily production and quality performance against workstream action plans and communicate delivery risks to stakeholders.
- Share daily production and quality updates with leadership and coordinate timely issue resolution.
- Validate forecasts and monthly work packages; translate requirements into workforce and delivery plans.
- Plan quarterly headcount requirements based on workstream forecasts, excluding buffer capacity.
- Create risk mitigation and action plans for quality or delivery gaps.
- Drive continuous improvement initiatives with a stated baseline target of 5% CI savings.
- Plan weekly or fortnightly deliveries based on cost and capacity plans.
- Support recruitment through technical interviews during ramp-up and backfill requirements.
- Manage change requests covering forecast-hour changes, training, downtime and scope changes.
- Support dashboards for task-order time entries, downtime, training hours and change requests.
- Coordinate JIRA/tool-related issues involving Atlas, Map Creator and EGIS with Opscore teams.
- Support billing closure by validating time entries and scope details before client submission.
- Lead RCA/CAPA reviews for client escalations and communicate corrective and preventive actions.
- Monitor bottom-quartile performance and drive improvement plans; track weekly performance and SLA actions.
- Drive team engagement through structured activities and communication.
Certification
- Project Management Professional (PMP) Certification
Timeline
Team Manager
Cognizant Technology India Pvt. Ltd.
10.2024 - Current
Team Leader
Cognizant Technology India Pvt. Ltd.
10.2021 - 09.2024
Subject Matter Expert (SME)
Cognizant Technology India Pvt. Ltd.
10.2019 - 09.2021
Senior Process Executive (SPE)
Cognizant Technology India Pvt. Ltd.
06.2017 - 09.2019
Senior Analyst
Intelenet Global Services Pvt. Ltd.
02.2011 - 05.2017
Bachelor of Arts -
Dr. Ambedkar Open University
Intermediate -
Nagarjuna Junior College
S.S.C -
Z.P.H.S School