MUKKERA VIJAY KUMAR
Summary
Seeking a position, to work for a reputed organization, which would utilize my skills and abilities, where I can contribute my best towards achieving the goals of the organization and improve my skills.
Overview
8
8
years of professional experience
Work History
Team leader (SRE)
Asian Paints PVT LTD
01.2025 - Current
- Lead a team of Relationship Executives and ensured the achievement of daily and monthly business goals.
- Built strong relationships with customers and dealers by providing timely support and maintaining service excellence.
- Handled customer queries and escalations efficiently, ensuring quick resolution and high customer satisfaction.
- Guided, trained, and mentored team members to improve their performance and productivity.
- Monitored team performance, tracked KPIs, and shared regular reports with management.
- Worked closely with sales, operations, and logistics teams to ensure smooth order processing and timely deliveries.
- Identified process improvements to enhance customer experience and operational efficiency.
- Ensured compliance with company policies while maintaining high service quality and achieving business objectives.
ECA Role
Asian Paints PVT LTD
01.2023 - 01.2025
CCA Role
Asian Paints PVT LTD
01.2019 - 01.2021
Education
MBA - Digital Marketing
M.R.C.E.T.
12.2019
BSc - Computer Science
Chaitanya Degree college
12.2017
Intermediate - undefined
SR Junior College
12.2013
SSC - undefined
ZPHS
12.2011
Skills
- Ms power point
- MS-office
- Excel
- Time Management
- Ability to work in a Team
- Multitasking skills
Accomplishments
- One Team award in Asian paints
- Excellence performance certificate
Hobbies and Interests
- Travelling
- Badminton
- Swimming
Disclaimer
I declare that the information furnished is true to the best of my knowledge.
Timeline
Team leader (SRE)
Asian Paints PVT LTD
01.2025 - Current
ECA Role
Asian Paints PVT LTD
01.2023 - 01.2025
CCA Role
Asian Paints PVT LTD
01.2019 - 01.2021
MBA - Digital Marketing
M.R.C.E.T.
BSc - Computer Science
Chaitanya Degree college
Intermediate - undefined
SR Junior College
SSC - undefined
ZPHS