Mukul Kamboj
Karnal
Summary
Dynamic Service Manager with a proven track record at Yashodha Transwheels Pvt. Ltd., excelling in customer satisfaction and technical support. Skilled in root cause analysis and employee training, I foster high-performing teams and drive strategic improvements, ensuring operational excellence and enhanced service delivery. Passionate about achieving organizational goals and exceeding client expectations.
Overview
10
10
years of professional experience
Work History
Service Manager
Yashodha Transwheels Pvt. Ltd.
Panipat
01.2025 - Current
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Recruited and trained new employees to meet job requirements.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Created detailed reports on service activities for senior management review.
- Proposed or approved modifications to project plans.
- Provided technical support for hardware and software issues experienced by customers.
- Performed root cause analysis on recurring problems encountered by customers.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Motivated and supported employees to maintain low turnover.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Workshop Manager
Dhingra Trucking Pvt Ltd. (BHARAT BENZ)
Safidon
06.2023 - 01.2025
- Assessed employee skillsets and identified training needs accordingly.
- Delegated work to staff, setting priorities and goals.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Investigated customer complaints regarding product defects or service issues.
- Maintained records of all activities related to the operation of the workshop.
Assistant Workshop Manager
Dhingra Trucking Pvt Ltd. (BHARAT BENZ)
Karnal
07.2020 - 06.2023
- Monitored team performance.
- Defined clear targets and objectives, and communicated them to other team members.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved conflicts between employees related to job duties or responsibilities.
- Performed preventive maintenance on workshop equipment and tools.
- Formed and sustained strategic relationships with clients.
Service Advisor
Ridham Automobile Pvt Ltd. (Mahindra & Mahindra Pvt. Ltd)
Karnal
05.2018 - 07.2020
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to policy.
- Updated system with order specifics and customer details, preferences, and billing information.
- Monitored customer satisfaction levels through surveys and feedback forms.
Line Technician
Kehin Fie Pvt Ltd.
Rewari
07.2015 - 06.2016
Education
Mechanical Engineering
HSBTE,
Karnal, Haryana06-2015
Skills
- Technical support
- Root cause analysis
- Inventory management
- Project management
- Employee training
- Customer relationship management
- Staff scheduling
- Customer satisfaction
- Service reporting
- Team building
- Deadline driven
- Leadership development
- Customer relations
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Upper Intermediate (B2)
B2
Timeline
Service Manager
Yashodha Transwheels Pvt. Ltd.
01.2025 - Current
Workshop Manager
Dhingra Trucking Pvt Ltd. (BHARAT BENZ)
06.2023 - 01.2025
Assistant Workshop Manager
Dhingra Trucking Pvt Ltd. (BHARAT BENZ)
07.2020 - 06.2023
Service Advisor
Ridham Automobile Pvt Ltd. (Mahindra & Mahindra Pvt. Ltd)
05.2018 - 07.2020
Line Technician
Kehin Fie Pvt Ltd.
07.2015 - 06.2016
Mechanical Engineering
HSBTE,
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