Mukul Maurya
Varanasi
Summary
Experienced Assistant Manager of International Operations with expertise in E-commerce operations. Strong educational background with an MBA in International Business and Marketing from Lovely Professional University, complemented by a BBA from Mahatma Gandhi Kashi Vidyapith. Proven track record of optimizing operations, driving customer satisfaction, and achieving operational efficiencies. Adaptable assistant manger with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
DTDC Express Limited
Delhi
07.2022 - Current
- Experienced in leading and optimizing international operations, specializing in the E-commerce sector
- Skilled in streamlining processes, enhancing customer satisfaction, and achieving operational efficiencies
- Proven track record of successful project management, team leadership, and cross-functional collaboration
- Monitored key performance indicators (KPIs) to track the success and impact of international operations
- Collaborated with international vendors and suppliers to negotiate favorable terms and agreements, optimizing product sourcing and cost efficiency
- Ensured compliance with international trade regulations, customs requirements, and legal considerations to facilitate smooth cross-border operations.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfillment of organizational objectives.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation.
- Oversaw third-party contracts and service level agreements for facilities maintenance, security and waste management.
- Scheduled weekly projects, anticipating timelines for milestones and completion dates.
Customer Service Representative
Wipro
Noida
08.2021 - 12.2021
- Addressed customer inquiries and concerns in a friendly and professional manner
- Resolved customer complaints and issues, ensuring customer satisfaction
- Demonstrated empathy and patience in challenging customer situations
- Received positive customer feedback and testimonials for exceptional service
- Exhibited strong problem-solving skills to resolve complex customer issues.
- Maximised customer satisfaction by resolving service issues promptly.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Sales and Marketing Intern
Outlook Publishing (India) Pvt. Ltd
Delhi
06.2021 - 08.2021
- Executed marketing campaigns and contributed to sales growth
- Received recognition for outstanding performance and contribution to the overall success of the marketing team during the internship period
- Assisted in conducting market research, analyzing competitor activities, and providing insights that influenced strategic decision- making.
- Empowered sales teams with marketing content and campaigns to help drive sales.
Education
Master in Business Administration - International Business
Lovely Professional University
01.2022
Bachelor of Business Administration -
Mahatma Gandhi Kashi Vidyapeeth University
01.2019
Skills
- Ms Excel
- Tableau
- R Studio
- Customer Relationship Management (CRM)
- Project Management Abilities
- Staff Management
- Workload Management
- Operations Manager
- Administration
- Team Leader
- Customer Support
- Project Management
- Operations Management
- Employee Performance Evaluations
Certification
- INTERNATIONAL DIPLOMA IN LOGISTICS AND TRANSPORT from The Chartered Institute of Logistics and Transport.
- R Studio
- Tableau
Timeline
Assistant Manager
DTDC Express Limited
07.2022 - Current
Customer Service Representative
Wipro
08.2021 - 12.2021
Sales and Marketing Intern
Outlook Publishing (India) Pvt. Ltd
06.2021 - 08.2021
Master in Business Administration - International Business
Lovely Professional University
Bachelor of Business Administration -
Mahatma Gandhi Kashi Vidyapeeth University
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