Mukul Neekhra

• Managing team of Backup monitoring and remediation engineers (Responsible for 180+ servers backup as well as 735 + workstation backup).
• Physical to Virtual migration and implementation of other SaaS based products, Migration of Physical Server to AWS.
• Handling team involved in Backup of Hyper-V and VMware Servers.
• Backup software integrations, migrations, client facing delivery & support/relations, and staying abreast of technology
  landscape.
• Schedule Disaster Recover (DR) Testing to check integrity of backups.
  
  

Closely working with clients for their upcoming projects and requirements related to -

• Server based solution architecture for campus wide CDN.
• Network infrastructure solution design and implementation.
• Migration of application to new servers.
• Custom implementations of "Captive Portal Solution".
• Storage, Backup and DR solution.

• Handling Company’s diversification plan from Computer sales to as IT/ITES/Telecom Projects and Services Company.
• CRM for Business Partners interactive communication.
• Process of Registration with major networking companies as business partners.
• Hardware and seamless connectivity consulting for Govt. and private sector.
• Implementation of campus wide fiber network for India's prestigious defense management institute.
• Encourage team to upgrade skills and share knowledge base among each other.
• By project offering company's turnover is increased by 20%+ YoY.
  

• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• By offering new services client count was increased by 8 % YoY.

• Configured hardware, devices and software to set up work stations for client.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Determined hardware and network system issues using effective troubleshooting techniques.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Used to do 100+ service calls per month.