MUKUL RAJBANSHI
RELATIONSHIP OFFICER
Bengaluru
Summary
Offering solid foundation in communication and interpersonal skills, with keen interest in learning and growing particularly in banking services, sales, coupled with adeptness in customer support etiquette. Ready to use and develop effective communication and problem-solving skills in desired role.
Overview
10
10
years of professional experience
4035
4035
years of post-secondary education
3
3
Languages
Work History
Relationship Officer
MASHREQ MGS
12.2022 - Current
- Worked in a Credit Card Drop off team, where I meticulously examined applications of the drop-off customers, ensuring mandatory checks with policies and norms
- Guiding customers through digital acquisition processes and recommending suitable loans based on credit card usage
- Assuming leadership responsibilities in the absence of the team manager, I oversee operations, provide guidance, and fostering strong team relationships
- Training new team members thoroughly on company processes and guidelines, offering support to clear any queries they have, ensuring a smooth transition into their roles
- Demonstrate excellent communication and problem-solving skills to effectively address customer queries
Venue Manager
WEDDINGZ.IN
01.2022 - 09.2022
- Booking and execution of events at a well renowned properties in Kolkata with the help of Budgeting, Preparation and On-Site Management
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Onboarding of new venues by direct interaction with the Venue Owners
Osts Coordinator
XEAM VENTURES PVT. LTD.
10.2020 - 11.2021
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed like Preparing and maintaining Daily Sales Report, Loss/Gain Report, Sales Comparison Report, and daily Log Sheets
- Team handling and managing work activities of the Subordinates
- Use cold calling techniques for new customer acquisition
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Enhanced team communication by implementing weekly coordination meetings
Acquisition Manager
INDUSIND BANK PVT. LTD.
08.2015 - 06.2016
- Efficiently managed the sales of Credit Cards and Personal Loans
- Proactively reached out to potential clients, showcasing excellent communication skills
- Oversaw the entire process from application to approval and documentation, demonstrating your attention to detail
- Maintained and nurtured relationships with customers, emphasizing focus on customer satisfaction and service
Education
MBA -
Supreme Knowledge Foundation Group Of Institutions
West Bengal01-2019
BBM -
AIMS Institutes
Bengaluru, India01-2016
12th - undefined
Techno India Group Public School
Chinsurah, W.B.10th - undefined
PIS Vidyapith
Panishiola Haripal, W.B.Skills
- Customer relationship management
- Relationship building and management
- Business development
- Strong track record of fostering client relationships
- Committed to driving financial growth and ensuring customer satisfaction
- Excellent listening and communication skills to facilitate team building and foster positive customer relationships
- Proficiency in computer skills
Personal Information
Date of Birth: 07/31/92
Educational Timeline
- MBA (Marketing), Supreme Knowledge Foundation Group of Institutions (MAKAUT), Mankundu, W.B., 2019
- BBM, AIMS Institutes, Bangalore University, Bangalore, 2015
- 12th, Techno India Group Public School, Chinsurah, W.B., 2012
- 10th, PIS Vidyapith Panisheola, Haripal, W.B., 2010
Timeline
Relationship Officer
MASHREQ MGS
12.2022 - Current
Venue Manager
WEDDINGZ.IN
01.2022 - 09.2022
Osts Coordinator
XEAM VENTURES PVT. LTD.
10.2020 - 11.2021
Acquisition Manager
INDUSIND BANK PVT. LTD.
08.2015 - 06.2016
12th - undefined
Techno India Group Public School
10th - undefined
PIS Vidyapith
MBA -
Supreme Knowledge Foundation Group Of Institutions
BBM -
AIMS Institutes
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