Mukund Jha
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
City Sales Head-CV
91Trucks
11.2022 - Current
- Handling all the Sales and operations work, maintaining P&L.
- Handling Procurement of CV Vehicles for all the stores
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Deputy Manager
Shriram automall india ltd
Jaipur
08.2022 - 11.2022
- Provided guidance and support to team members to help them achieve goals.
- Organized meetings, events, conferences, workshops for staff members.
- Handling Online and Offline Used Vehicles Auctions.
- Looking for Pan India Online Auctions.
Hub-Manager (Used Car Sales)
KUWY Technology
Jaipur
02.2022 - 08.2022
- Responsible for used car dealer onboarding for loan business and help them disburse the used car loans and provide a hassle-free experience to the customer
- Coordinate with lenders for timely loan disbursement and RTO agent for RC Transfer
- Successfully onboarded 15 Dealers in Jaipur in Feb'22 and achieved a milestone of 30 Lacs disbursement.
Team Leader-Operations
Girnar Care
- 01.2022
- Leading flagship project - Trustmark Used Cars & UCR, handling a team of 15 agents
- Achieved the target of 100 sales in the first month of UCR Business
- Monitored calls, provided coaching, and managed attrition
- Helped achieve 90% lead verification and maintained over 70% monthly average for TrustMark business process.
Car Consultant
Gaadi.com
- Suggested the right cars to customers and provided leads to dealers
- Coordinated with dealers and customers in real-time to drive conversion numbers.
Consultant
Aegis ltd
- Coordinated with a team of 50 field executives and product vendors.
Education
Bachelor of Science -
LNMU DHARBHANGA
Senior Secondary -
B.S.E.B PATNA
Skills
- Business Process Improvement
- Leadership and People Management
- Customer service and client management
- Building and Maintaining Key Business Relationships
- Negotiation
- Quality Assurance and Compliance
- Strategy and Planning
- Business Presentation, Reporting, and Data Analysis
- Business Support and After-Sale Service
- Expert in piloting the new business initiatives
- Data-driven
- Self-Motivated
- Flexible and adaptable
- Quick learner
- Agile and Lean in work
Accomplishments
- Rising Star
- Quality Champ (2 times)
- Top Performer (3 times)
- Appreciation mail from Business Head
- RNR under category Decision Enabler (3 times)
- Guru Award (11th Year Girnar Day)
Timeline
City Sales Head-CV
91Trucks
11.2022 - Current
Deputy Manager
Shriram automall india ltd
08.2022 - 11.2022
Hub-Manager (Used Car Sales)
KUWY Technology
02.2022 - 08.2022
Team Leader-Operations
Girnar Care
- 01.2022
Car Consultant
Gaadi.com
Consultant
Aegis ltd
Bachelor of Science -
LNMU DHARBHANGA
Senior Secondary -
B.S.E.B PATNA
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