Mukund Pandey
Sarita Vihar,New Delhi
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Navigant Technologies Pvt Ltd
New Delhi
03.2023 - 05.2024
- Provided detailed information about products and services.
- Assisted customers with product installation and setup.
- Answered customer inquiries via phone, email, and chat.
- Provided support during peak periods of activity.
- Resolved customer issues in a timely manner.
- Managed customer accounts using CRM software tools.
Education
Bachelors of Commerce (B.com) - Financial Accounting
Acharya Narender Dev College
Govindpuri, New Delhi09-2024
High School Diploma -
Atal Adarsh Vidyalaya
South Extension New Delhi08-2021
Skills
- Complaint Handling
- Complaint resolution
- Customer Service
- Account Management
- Call Documentation
- Active Listening
- Customer Relations
- CRM Software
- LiveChat Messaging
- Teamwork and Collaboration
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Customer Support Executive
Navigant Technologies Pvt Ltd
03.2023 - 05.2024
Bachelors of Commerce (B.com) - Financial Accounting
Acharya Narender Dev College
High School Diploma -
Atal Adarsh Vidyalaya
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