MUMMIDI MANIKUMAR
Investigation Specialist
Kakinada
Summary
Dynamic and results-driven professional with a solid foundation in IT and business management, eager to translate theoretical knowledge into impactful practical applications. Recognized for a proactive mindset and adaptability, complemented by a strong commitment to continuous learning and professional development. Proven ability to collaborate effectively with cross-functional teams, delivering innovative solutions that drive organizational growth and success. Skilled Investigation Specialist focused on maximizing success across multiple verticals through strategic time management, problem-solving abilities, and exceptional communication skills.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Support OPS SPECIALIST
Amazon Development Centre(HYD 13)
07.2022 - 09.2025
- Investigated missing inbound inventory, and performed reconciliation and reimbursement processes at the FNSKU level across Amazon Fulfillment Centers (FCs).
- Analyzed supporting documents, such as invoices and packing slips, to verify proof of delivery and ownership, ensuring the validity of reimbursement claims.
- Identified and flagged fraudulent claims, taking corrective action to prevent fraudulent sellers from operating on the Amazon platform.
- Utilized Amazon’s internal tools and adhered to standard operating procedures (SOPs) to conduct deep-dive investigations and trace missing inventory.
- Delivered a superior seller experience by proactively resolving concerns and addressing queries with accuracy, and empathy.
- Led cross-functional initiatives to streamline operational processes, enhancing workflow efficiency and reducing response times.
- Developed training materials and conducted sessions for new staff, improving onboarding efficiency and knowledge retention.
- Collaborated with teams to implement data-driven strategies, resulting in improved service delivery and customer satisfaction.
- Analyzed operational metrics to identify areas for improvement, driving continuous enhancements in performance and accuracy.
Junior Engineer
Hetero Labs PVT LTD
02.2020 - 03.2022
- Worked as a Junior Engineer with responsibilities in block maintenance, preventive and breakdown maintenance, project execution, technical documentation, and engineering procurement through SAP.
- Contributing to the reliability and efficiency of operations through hands-on maintenance and continuous improvement initiatives.
- Developed and implemented engineering solutions that improved production efficiency and reduced downtime across multiple projects.
- Collaborated with cross-functional teams to optimize processes, resulting in enhanced product quality and compliance with industry standards.
- Conducted rigorous testing and analysis of materials to ensure adherence to safety regulations and performance criteria.
- Mentored junior staff on engineering best practices and safety protocols, fostering a culture of continuous improvement.
Education
Bachelor of Technology - Mechanical Engineering
JNTU Kakinada
Kakinada, India01.2018
Intermediate - M.P.C
P.R. Govt. Junior College
Kakinada, India01.2014
Skills
Project execution
Proficient in Microsoft Office
Effective team collaboration
Organizational time strategies
Effective leadership
Clear communication skills
Problem-solving skills
Social media marketing proficiency
Interests
Football, Carrom, Pool and Foosball, Travelling and Photography, Reading books
Timeline
Support OPS SPECIALIST
Amazon Development Centre(HYD 13)
07.2022 - 09.2025
Junior Engineer
Hetero Labs PVT LTD
02.2020 - 03.2022
Bachelor of Technology - Mechanical Engineering
JNTU Kakinada
Intermediate - M.P.C
P.R. Govt. Junior College