Summary
Overview
Work History
Education
Skills
Timeline
Generic

Parikshith M

Support Ops Specialist
Bengaluru

Summary

Detail-oriented and proactive Support Operations Specialist with over 1.3 years of experience at Amazon, providing high-quality operational support and process improvement solutions in a fast-paced environment. Skilled in data analysis, issue resolution, ticket management, and cross-functional collaboration. Proven ability to optimize workflows, improve customer satisfaction, and maintain operational excellence.

Overview

1
1
year of professional experience

Work History

Support Ops Specialist

Amazon
04.2024 - Current
  • Delivered operational support to internal and external stakeholders, ensuring timely resolution of tickets and escalations via tools.
  • Identified and resolved issues affecting business processes by analyzing trends and collaborating with cross-functional teams.
  • Managed high volumes of support requests while maintaining quality metrics
  • Utilized tools such as Excel, and Amazon internal platforms to support reporting and decision-making.
  • Collaborated with cross-functional teams (Logistics, customer service) to troubleshoot and resolve complex operational issues in real-time, improving resolution.
  • Produced weekly and monthly reports on key performance indicators (KPIs), such as ticket volume, resolution time, and customer feedback, to identify trends and areas for improvement.
  • Actively participated in root cause analysis (RCA) sessions to identify systemic issues, leading to the implementation of proactive measures that reduced the frequency of similar problems.
  • Led a project to automate routine support tasks, which improved response time.

Education

Bachelor of Engineering - Mechanical Engineering

Maharaja Institute of Technology
Mysore, India
04.2001 -

Skills

Operational Support & Ticketing Tools

Timeline

Support Ops Specialist

Amazon
04.2024 - Current

Bachelor of Engineering - Mechanical Engineering

Maharaja Institute of Technology
04.2001 -
Parikshith MSupport Ops Specialist