Parikshith M
Support Ops Specialist
Bengaluru
Summary
Detail-oriented and proactive Support Operations Specialist with over 1.3 years of experience at Amazon, providing high-quality operational support and process improvement solutions in a fast-paced environment. Skilled in data analysis, issue resolution, ticket management, and cross-functional collaboration. Proven ability to optimize workflows, improve customer satisfaction, and maintain operational excellence.
Overview
1
1
year of professional experience
Work History
Support Ops Specialist
Amazon
04.2024 - Current
- Delivered operational support to internal and external stakeholders, ensuring timely resolution of tickets and escalations via tools.
- Identified and resolved issues affecting business processes by analyzing trends and collaborating with cross-functional teams.
- Managed high volumes of support requests while maintaining quality metrics
- Utilized tools such as Excel, and Amazon internal platforms to support reporting and decision-making.
- Collaborated with cross-functional teams (Logistics, customer service) to troubleshoot and resolve complex operational issues in real-time, improving resolution.
- Produced weekly and monthly reports on key performance indicators (KPIs), such as ticket volume, resolution time, and customer feedback, to identify trends and areas for improvement.
- Actively participated in root cause analysis (RCA) sessions to identify systemic issues, leading to the implementation of proactive measures that reduced the frequency of similar problems.
- Led a project to automate routine support tasks, which improved response time.
Education
Bachelor of Engineering - Mechanical Engineering
Maharaja Institute of Technology
Mysore, India 04.2001 -
Skills
Operational Support & Ticketing Tools
Customer Support & Issue Resolution with Internal stakeholders
Microsoft Excel
SQL (Basic Queries)
Basic Python
Data Structures and Algorithms
Basic understanding APIs
Timeline
Support Ops Specialist
Amazon
04.2024 - Current
Bachelor of Engineering - Mechanical Engineering
Maharaja Institute of Technology
04.2001 -