Mundra Haritha
Visakhapatnam
Summary
Experienced insurance sales professional with a strong desire to transition into a Business Analyst role. Completed a Data Science certification program to enhance business analysis skills. Committed to continuous professional growth, staying updated with the latest industry advancements. Consistently delivering top-tier service and achieving exceptional results for clients by remaining abreast of developments.
Overview
20
20
years of professional experience
Work History
Operations Manager
Rock Sand Minerals Pvt Ltd
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Module Manager
SBI General
09.2019 - 11.2022
- Company Overview: Insurance Company
- Supervised data input and collection processes to enhance business operations
- Developed and implemented strategies to increase business scope through data-driven insights
- Prepared and published reports for business reviews, aiding in strategic decision-making
- Created visualizations to communicate data trends and support the leadership team
- Achieved a 20% increase in sales through implementation of cross-sell strategies
- Insurance Company
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Insurance Manager
Tata Motors Insurance Brokers and Advisory services Pvt Ltd
07.2016 - 08.2019
- Optimized coverage & increased revenue by 20% for Tata Motors & Ford Dealerships through tailoring policies to client needs & conducting regular risk assessments
- Led a team of Customer Relationship Managers (CRMs) to grow customer base by 20% & increase customer retention by 15%
- Analyzed data to ensure high renewal retention and penetration rates
- Enhanced renewal retention by 20% while achieving high customer penetration through effective customer relationship management
Manager-Business Development
AON Global Insurance Brokers
08.2012 - 11.2013
- Analyzed portfolios in Excel to identify growth opportunities, optimize investment decisions, & enhance risk management strategies
- Conducted comprehensive market research to identify emerging trends and opportunities for future expansion or diversification efforts.
- Delivered impressive year-over-year sales growth by building a robust pipeline of prospects through networking events and trade shows.
- Increased business opportunities by identifying and cultivating relationships with prospective clients.
- Provided strategic input during product development stages to ensure alignment with customer requirements and market demand, increasing adoption rates postlaunch.
Area Manager-Corporate and Broking Relationship
Bharti Axa General Insurance Co. Ltd
09.2010 - 11.2011
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Regional Sales Manager/Branch Manager
Reliance General Insurance Co. Ltd
07.2006 - 09.2010
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
Unit Sales Manager
ICICI Lombard general insurance
04.2005 - 07.2006
- Drove sales growth in the Banc-assurance channel within ICICI Home loan vertical by implementing targeted marketing strategies
- Trained 100 DSA's & DST's of ICICI home finance channels on insurance topics including Policies, Claims, & Sales
- Exceeded monthly sales targets consistently through proactive outreach and diligent followups.
- Implemented data-driven decision-making techniques for better forecasting and target-setting in the sales department.
Education
MBA - Marketing and Finance
GITAM University
Bachelor of Computer Applications (BCA) -
Andhra University
Executive Post Graduate Programme - Business Analytics
International Institute of Information And Technology
Bengaluru, India07-2024
Skills
- Data Management
- Leadership and Communication
- Data Visualization
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Requirements Gathering
- Microsoft Office Suite
- Project Management
Certificationstraining
- Licentiate from Insurance Institute of India, 2013
- Training on Excellence in Insurance Institute of India, 2013
Timeline
Operations Manager
Rock Sand Minerals Pvt Ltd
01.2023 - Current
Module Manager
SBI General
09.2019 - 11.2022
Insurance Manager
Tata Motors Insurance Brokers and Advisory services Pvt Ltd
07.2016 - 08.2019
Manager-Business Development
AON Global Insurance Brokers
08.2012 - 11.2013
Area Manager-Corporate and Broking Relationship
Bharti Axa General Insurance Co. Ltd
09.2010 - 11.2011
Regional Sales Manager/Branch Manager
Reliance General Insurance Co. Ltd
07.2006 - 09.2010
Unit Sales Manager
ICICI Lombard general insurance
04.2005 - 07.2006
Bachelor of Computer Applications (BCA) -
Andhra University
MBA - Marketing and Finance
GITAM University
Executive Post Graduate Programme - Business Analytics
International Institute of Information And Technology
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