MUNEER MULLA
Bengaluru
Summary
Operations Manager with over 6 years of experience in the hospitality sector, specializing in operational excellence and guest satisfaction. Demonstrated ability to lead cross-functional teams and implement strategic initiatives that optimize efficiency and streamline processes. Proven skills in cost control, regulatory compliance, and effective communication, contributing to overall organizational success.
Overview
18
18
years of professional experience
Work History
Head of Operations
MNM Hospitality
Bengaluru
11.2024 - Current
- Structured HR consulting services to guide clients through organizational changes and developments.
- Directed financial activities to optimize budgets and improve investment outcomes.
- Coordinated operations to ensure seamless process execution.
- Reviewed financial statements and activity reports to evaluate productivity and goal achievement.
Operations Manager
Mari B Wellness + Kitchen
Bengaluru
02.2023 - 11.2024
- Skillfully managed HR, R&D, training sessions, and service standards with precision.
- Directed daily operations, implementing strategies to achieve business plan and profitability targets.
- Tracked inventory levels and initiated replenishment to maintain optimal stock levels.
Hotel Operations Manager
Fia’s Lounge
Bengaluru
03.2022 - 02.2023
- Oversaw staff management, budget allocation, and procurement processes to drive company growth.
- Implemented operational changes based on reports to enhance efficiency and performance.
- Responded swiftly to emergency situations during shifts, ensuring safety and continuity.
Area & Operations Manager
Stiksnax
Bengaluru
10.2018 - 03.2022
- I managed multiple locations, set performance targets, monitored progress, and fostered positive relationships with key stakeholders
- I ensured effective communication of job expectations, and proactive contribution to strategic plans, and meticulously maintained a safe and healthy work environment
Outlet Manager
Stiksnax
Bengaluru
06.2017 - 10.2018
- Manage staff, set expectations, provide feedback, and ensure excellent customer service
- Maximize sales, control inventory levels, and maintain high-quality standards
- Plan marketing initiatives, generate reports, and foster a positive work environment
Hotel Manager
Kottram Bakers & Restaurant (KTRM)
Kottram
01.2012 - 02.2017
- As the manager of a family restaurant, I took charge of executing maintenance tasks, overseeing sales, and resolving customer issues with promptness and efficiency
- My responsibilities extended beyond the front of the house, as I also managed the kitchen, dining hall, and store with a keen eye for detail and a focus on delivering a top-notch experience for all patrons
Customer Care Executive (CCE)
Vodafone Store & Magus Customer Dialogue Pvt Ltd
Hyd
04.2007 - 12.2009
- In my role as an in-store customer service executive and floor in charge, I expertly handled customer queries, sales, and retail information
- Additionally, I skillfully managed customer issues and efficiently maintained the calling floor for Vodafone customers
Education
Bachelor of Commerce -
Kakatiya University
Hyd, IndiaSkills
- Leadership and team building
- Customer service excellence
- Organizational strategy
- Risk management
- Decision making
- Process optimization
- Negotiation skills
- Staff training and development
- Budgeting and cost control
Hobbies and Interests
- Bike riding
- Cooking
- Photography
- Traveling
Awards
Best Employee of the Month & Year, Stiksnax
Personal Information
- Place of Birth: Guntakal
- Nationality: Indian Muslim
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Timeline
Head of Operations
MNM Hospitality
11.2024 - Current
Operations Manager
Mari B Wellness + Kitchen
02.2023 - 11.2024
Hotel Operations Manager
Fia’s Lounge
03.2022 - 02.2023
Area & Operations Manager
Stiksnax
10.2018 - 03.2022
Outlet Manager
Stiksnax
06.2017 - 10.2018
Hotel Manager
Kottram Bakers & Restaurant (KTRM)
01.2012 - 02.2017
Customer Care Executive (CCE)
Vodafone Store & Magus Customer Dialogue Pvt Ltd
04.2007 - 12.2009
Bachelor of Commerce -
Kakatiya University
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