Muneera Charaniya
Hyderabad
Summary
Results-driven HR Operations and Benefits Manager with 10 years of progressive experience at Amazon, leading global benefits operations across 25+ countries in Asia Pacific, Middle East, and Africa. Proven track record of driving AI-enabled process transformation, delivering $0.8B in cost savings, and building high-performing teams. Expertise in benefits administration, compliance, stakeholder engagement, and end-to-end HR lifecycle management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Manager – Benefits
Amazon
07.2022 - Current
- Led end-to-end HR benefits operations for 25+ countries across Asia Pacific, Middle East, and Africa, ensuring seamless enrollments, claims management, vendor coordination, and employee support.
- Managed team performance and workforce planning, fostering people development while ensuring adherence to SLAs and KPIs.
- Served as the escalation point for complex benefits, payroll coordination, and policy-related issues.
- Identified and implemented process improvements, streamlining operations to enhance employee experience.
HR Operations – Specialist (Benefits)
Amazon
02.2021 - 06.2022
- Administered end-to-end employee benefits across 25+countries and acted as an SME for 20+ countries.
- Resolved employee queries regarding benefits and payroll coordination, improving clarity and response times.
- Ensured data accuracy within HRIS and operational reports, supporting informed decision-making.
- Monitored compliance with HR policies, statutory guidelines, and internal controls to mitigate risks.
- Facilitated audits, reconciliations, and HR data reporting to ensure accuracy and reliability.
Process Lead – HR Operations (Employee Life Cycle & Benefits)
Amazon
04.2018 - 01.2021
- Owned employee lifecycle processes to ensure seamless onboarding, internal movements, benefits administration, and offboarding for Asia Pacific region.
- Led process transitions and developed SOPs to ensure knowledge transfer, operational consistency, and monitored SLA performance.
- Supported HR operations governance and compliance audits to maintain regulatory standards.
- Led HR operations team members in skill development and team cohesion.
HR Operations – Specialist (CTK Team)
Amazon
12.2016 - 04.2018
- Led on-site support in the US for the centralized time-of-request initiative, standardizing processes to enhance payroll accuracy.
- Acted as subject matter expert for CTK operations, facilitating issue resolution and enhancing operational workflows.
- Executed HR operations processes, maintaining strict adherence to data privacy and confidentiality standards to protect sensitive information.
- Processed HR transactions, consistently achieving SLAs and quality benchmarks to support operational excellence.
HR Operations – Associate (CTK Team)
Amazon
10.2015 - 12.2016
- Achieved SLA targets and upheld quality standards for HR transactions, directly supporting service excellence.
- Maintained data accuracy and ensured compliance with HR policies and procedures, safeguarding operational integrity.
- Managed inventory levels to ensure product availability and timely fulfillment.
- Coordinated shipment schedules to optimize delivery timelines and reduce delays.
- Assisted in training new associates on operational procedures and safety protocols.
Education
MBA - Human Resources Management
Gokaraju Rangaraju Institute of Engineering
Hyderabad, India06.2015
Skills
- Benefits administration
- Compensation management
- Payroll coordination
- HRIS management
- HR compliance
- Policy development
- Open Enrollment
- Process improvement
- Stakeholder engagement
- Team leadership
- People management
- Workday
- Darwin
- People Portal
- ADP
- Data Analysis
- SharePoint
Certification
- ML for Leaders Generative AI, Amazon Web Services (AWS) Machine Learning University, 02/01/26
- Amazon Quick Suite, 02/01/26
Accomplishments
- Leveraged data-driven analysis to identify and implement process improvements on the global commuter benefit claim reimbursement process, generating $0.8B in cost savings through targeted operational redesign and AI automation initiatives.
- Visited the US as a Subject Matter Expert (SME) to support the centralized time-of-request project, successfully reducing payroll pay defects by 90% through targeted process interventions and on-ground expertise.
- Drove payroll file format automation project for Asia Pacific countries to eliminate manual efforts of 75 hours annually and ~5K error reduction.
Websites
Timeline
Team Manager – Benefits
Amazon
07.2022 - Current
HR Operations – Specialist (Benefits)
Amazon
02.2021 - 06.2022
Process Lead – HR Operations (Employee Life Cycle & Benefits)
Amazon
04.2018 - 01.2021
HR Operations – Specialist (CTK Team)
Amazon
12.2016 - 04.2018
HR Operations – Associate (CTK Team)
Amazon
10.2015 - 12.2016
MBA - Human Resources Management
Gokaraju Rangaraju Institute of Engineering