Maryam Khatun

Dynamic Client Specialist with a proven track record at Access Healthcare Services, excelling in claims processing and team leadership. Adept in Salesforce and committed to quality service, I drive performance improvements and foster strong relationships, ensuring compliance and enhancing operational efficiency. My proactive approach consistently leads to optimized collections and successful project outcomes.

• Business Process Improvement
• Flexible to work in different shifts.
• Outlook
• Word
• PowerPoint
• Excel

• Trained in Lean 101.
• Diploma in the Fundamentals of Didgital Marketing by Google.

• Father's Name: Golam Mohammad
• Mother's Name: Hasina Khatoon
• Date of birth: 05/08/97
• Gender: Female
• Nationality: Indian
• Marital status: Unmarried

• WIPRO, Kolkata, 07/2021, 07/2023 - AR Caller , Responsible for Billing, invoicing and documentation due for medical services., Investigating and appealing denial and making required correction to the claims., Following up on payments and Financial discrepancies., Experienced in handling US Healthcare Provider's., Ensuring that the deliverable are provided to the client by adhering to the service level agreement., Responsible for reviewing actioning on emails.
• WIPRO, Kolkata, 07/2023, 02/2024 - Pharmacy Enrollment Specialist, Responsible for handling application procedure to enroll a pharmacy and services requested., Serving as a liaison between the pharmacy and store vendor to troubleshoot any enrollment issues., Complete appropriate steps for updating and maintaining pharmacy enrollment databases and to ensure claims processed timely and accurately., Researches pharmacy enrollment processes when needed to ensure applications are filled out accurately before enrolling a pharmacy., Work closely with operations contracting manager and the external pharmacy enrollment departments to discern specific application/enrollment requirements including pre-requisites, forms required, form completion requirements, timelines, supporting documentation and regulations.
• WIPRO, Kolkata, 02/2024, Till Date - SME, Responsible for providing technical and operational support to field operations teams including providing in-depth knowledge and guidance to the team members and organization., Collaborate with teams to develop and implement strategies, solutions and best practices within the area of expertise., Assist in identifying and addressing gaps or opportunities for improvement within the specialized area., Work with company leadership to define project objectives, processes, policies, procedures and rules., Explain policy implementation to fellow team members., Do retro audits on fellow team members and fact-checking other professionals on the project to ensure data and information accuracy., Train new employees and giving refresher training regularly to old employees so that there is no knowledge gap within the team and the team is updated on the current process., Validate deliverables produced by a project or company., Communicate with company stakeholders regarding project progress.

• Cooking
• Reading Books
• Collecting coins

I hereby affirm that the information's furnished above are true and to the best of my knowledge.

• Awarded the Star Performer award by Access Healthcare in 2024