Munirathnam Kumar

• Company Overview: OpenText Enterprise Service Management (ESM) is a platform which provides automation solutions for IT and non-IT business cases
• Hybrid Cloud Management (HCM) is a capability in ESM platform providing solutions for application deployment and infrastructure provisioning for private, public and hybrid IT services

Platform Engineering Lead

• Create Reference architecture/Reference Implementation of Cloud platform for partners
• Strategically influence Product road map across capabilities and deliver features for customers.
• Advocate customers on the product and capabilities
• Manage customers across all AMS, EMEA and APJ regions
• Advocates on consultation and product roll out into the production environment
• Develop integrated solutions using our Cloud platform along with a customer set of the tools to demonstrate the capability of the platform

Partnership:

• Build solutions with partner products like Simplivity, Synergy, Nutanix
• Publish white papers and blogs educating community
• Enabling customers and field partners on the platform
• Production deployment and support of cloud services for Partner environment
• Out of the box content development using Orchestration workflow tools
• Feedback on platform gaps and requirements into Product as backlog items
• Prioritize customer requirements on cloud platforms with Product managers and develop alternative solutions
• Due to in-depth knowledge on the integrations and its solution on the cloud platform, provide post-production support
• Frontends the customer issues on the product during escalations, manages the issue and provides solutions
• Create trust with customers during escalation and drive the solution
• Increased share of wallet of HCM suite with the GSI’s and added 0.5 million$ of net revenue
• Showcased integration of HCM with other Opentext capabilities to upsell platform stories adding 1Mn$ of upsell in existing client base
• Architect cloud offerings by building design blueprints for customer use cases
• Develop cloud solutions based on customer use cases to demonstrate capabilities of the cloud platform
• Post the product implementation, customers are continuously engaged to build and establish trusted relationships

Latest Responsibilities:

• Principal Product Manager for Human Resource Management capability
• Develop features on case management to address employee onboarding use cases
• Assessment of HR solutions provided by competitors
• Define KPIs and performance metrics for HR use cases
• Conduct market research and analysis on HR capabilities, and create a backlog
• Define feature list, develop solutions for current release
• Create future Road Map to communicate and influence customers

• Company Overview: VARADAM was a start-up by three enthusiastic individuals focused on developing products and providing solutions on parenting
• The Solutions would cater to both parents and kids for the age group of 0-10 years
• The solutions would involve conducting Parenting Workshops and Counselling classes; create Edutainment products like toys and books
• An e-commerce website www.littlehood.com was created to manage the ecommerce business for clients and customers
• Conduct workshop for parent and kids on parenting
• Architect the ecommerce website www.littlehood.com
• Design and Develop UI, application components for the new business features
• Identify new business partners, Products and marketing avenues to brand www.littlehood.com
• Manage business partners, Vendors and Customers
• Manage Operations for www.littlehood.com
• Support Marketing Effort to brand www.littlehood.com
• Customize and enhance the webERP Application for Financial and Statistical Analysis
• Migrate the web application from Java to PHP/Apache using ZenCart / OsCommerce
• Strategy and planning for business expansion
• VARADAM was a start-up by three enthusiastic individuals focused on developing products and providing solutions on parenting
• The Solutions would cater to both parents and kids for the age group of 0-10 years
• The solutions would involve conducting Parenting Workshops and Counselling classes; create Edutainment products like toys and books
• An e-commerce website www.littlehood.com was created to manage the ecommerce business for clients and customers

• Company Overview: Managed Security Services (MSS) provides a suite of security safeguards to monitor and protect company IT infrastructure against hackers, viruses, equipment failures and system vulnerabilities
• MSS manages firewall, intrusion detection and prevention, vulnerability detection and alerts, email filtering for SPAM and viruses
• Assess Proof of Concept on different Reporting tools
• Architect Framework Components to use Jasper Reports to enhance custom reports using XSL/FO
• Develop new Summary portlets
• Analysis, Design and Enhance the Device data distribution
• Design and Develop PERL/java Normalization programs for Firewall/Intrusion Device data
• Generate new Reports for Devices, Assets and Scanners
• Estimation and Project Management activities
• Managed Security Services (MSS) provides a suite of security safeguards to monitor and protect company IT infrastructure against hackers, viruses, equipment failures and system vulnerabilities
• MSS manages firewall, intrusion detection and prevention, vulnerability detection and alerts, email filtering for SPAM and viruses

• Company Overview: American Express (AMEX) is one of the largest credit card operations companies in the USA, and has a global presence
• The Interactive Technologies Group is responsible for all the E-commerce related technical development, support for AMEX website
• MYCA is a suite of 30 web applications providing services like Registration, Account Summary Services, Statement, Pay bill, Balance transfer etc to credit card customers
• Analysis and design of application components
• Lead MYCA development and performance activities in Development and Production environments
• Identify Re-engineering activities to reduce cost, improve performance and availability for MYCA applications
• Architecture Components/framework enhancement
• Executing Six Sigma projects
• Development of Monitoring/Diagnostic applications to improve application Availability
• Improve Core Performance of MYCA Applications in Production
• Estimation and Project Management activities
• American Express (AMEX) is one of the largest credit card operations companies in the USA, and has a global presence
• The Interactive Technologies Group is responsible for all the E-commerce related technical development, support for AMEX website
• MYCA is a suite of 30 web applications providing services like Registration, Account Summary Services, Statement, Pay bill, Balance transfer etc to credit card customers