Results-driven and dynamic operations leader with over 15 years of experience in advertising and marketing services. Strong track record of optimizing operational efficiency, driving business growth, and improving client satisfaction. Proficient in developing and implementing strategies that enhance productivity, reduce costs, and improve overall performance. Adept at managing large-scale projects, leading cross-functional teams, and collaborating with key stakeholders to achieve strategic objectives
Hi, I’m
Munish Gupta
An Operations & Client Servicing Specialist
Summary
Overview
15
years of professional experience
6
years of post-secondary education
1
Certification
Work History
EKCSGURUGRAM
AVP Operations
03.2021 - Current
Job overview
- Lead and manage operations for a leading advertising and marketing services company, responsible for delivering high-quality services to clients.
- Develop and implement strategies to optimize operations, reduce costs, and improve overall performance.
- Oversee a team of service delivery leaders and managers, providing leadership, guidance, and support to ensure operational excellence.
- Collaborate with cross-functional teams, including sales, account management, and creative teams, to drive business growth and achieve strategic objectives.
- Analyze operational data and metrics to identify areas for improvement and develop action plans to address issues.
- Ensure compliance with industry regulations and best practices, including data privacy and security standards.
Express KCSGURUGRAM
Service Delivery Lead
05.2018 - 02.2021
Job overview
- Developed and maintained strong relationships with key stakeholders, including clients, vendors, and internal teams, to ensure timely and high-quality service delivery.
- Managed the entire project lifecycle, from scoping to delivery, for multiple projects simultaneously, ensuring that project timelines and budgets were met.
- Conducted regular performance reviews and provided ongoing coaching and development opportunities to team members, resulting in a highly motivated and engaged team.
- Implemented process improvements to enhance operational efficiency, resulting in a reduction in service delivery time and increase in customer satisfaction.
- Provided regular reports and updates to senior management on service delivery performance and recommended strategies for continuous improvement.
Express KCSGURUGRAM
Client Servicing Manager
01.2016 - 04.2018
Job overview
- Served as a primary point of contact for various UK, US and Australian clients from understanding the project briefs to final delivery.
- Collaborated with internal teams, including creative, production, and media, to deliver high-quality projects on time and within budget.
- Conducted regular meetings with clients to review project status, address any issues or concerns, and provide strategic recommendations for achieving their business objectives.
- Managed project budgets and ensured that clients were invoiced accurately and on time.
- Developed and maintained strong relationships with clients, resulting in 100% increase in client retention rates.
Express KCSGURUGRAM
Service Delivery Manager
11.2014 - 12.2015
Job overview
- Cultivated effective and positive working relationships with clients through onboarding, initial training and ongoing support.
- Collaborated with the team to ensure everything is being delivered on time, on quality and on budget.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined and managed the teams, functionality briefs and documentation like Dashboards (functionality specs, adverts completed weekly/monthly and details of the quality scores).
Express KCSGURUGRAM
Associate Service Delivery Manager
09.2011 - 10.2014
Job overview
Express KCSGURUGRAM
Production Manager
09.2009 - 08.2011
Job overview
Express KCSGURUGRAM
Assistant Manager
08.2008 - 08.2009
Job overview
Express KCSGURUGRAM
Management Trainee
02.2008 - 07.2008
Job overview
Education
Guru Jambheshwar University of Science&TechnologyHisar
Master of Technology from Print & Graphics Communication
08.2006 - 07.2008
University Overview
Guru Jambheshwar University of Science&TechnologyHisar
Bachelor of Technology from Printing Technology
08.2002 - 07.2006
University Overview
Skills
Operations Management
undefinedCertification
Google Project Management
Availability
See my work availability
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Available
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morning
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Timeline
Google Project Management
03-2023
AVP Operations
EKCS
03.2021 - Current
Service Delivery Lead
Express KCS
05.2018 - 02.2021
Client Servicing Manager
Express KCS
01.2016 - 04.2018
Service Delivery Manager
Express KCS
11.2014 - 12.2015
Associate Service Delivery Manager
Express KCS
09.2011 - 10.2014
Production Manager
Express KCS
09.2009 - 08.2011
Assistant Manager
Express KCS
08.2008 - 08.2009
Management Trainee
Express KCS
02.2008 - 07.2008
Guru Jambheshwar University of Science&Technology
Master of Technology from Print & Graphics Communication
08.2006 - 07.2008
Guru Jambheshwar University of Science&Technology
Bachelor of Technology from Printing Technology
08.2002 - 07.2006
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