Munish Kumar
Retail Management, Buying
chandigarh
Summary
Seeking career enriching opportunities in Buying with a leading organization of repute. Where i can meet my competencies, capabilities, skills, Education and experience. Goal-oriented manager with distinguished experience in retail sector and proven leadership abilities.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Founder
we toys marketing
panchkula
04.2021 - Current
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Forecasted purchasing trends and improved merchandising strategies.
- Negotiated pricing to determine best deal and save approximately 10%-15% annually.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Franchise Owner
Oud Arabia
Chandigarh
07.2019 - 06.2022
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
Franchise Owner
Happily Unmarried, Ustraa.com
chandigarh
04.2015 - 06.2019
- Handle Multiple calls per day to address customer inquiries and concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
Deputy Store Manager
Reliance brands Limited
Multiple cities
11.2012 - 05.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Associate to Store Manager
ITC Wills Lifestyle
Multiple cities
05.2008 - 01.2012
- Holds the distinction of setting up a new company owned store at Mumbai, Baroda, Amritsar, Dehradun, New Delhi, Chandigarh functioning as Operational In-Charge
- Attended trainings on “Visual Merchandising”, “Customer Care through effective communication” and “Selling Skills as an Aid for Improved Sales by the Friedman Group”
- Efficiently Helped Sales and operation Manager in managing a profit centre for the organization giving a turnover of about Rs
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
2 Years Certificate Course in Entrepreneurship - 2 Years Online Course in Badabusiness.com
Everything About Entrepreneurship
Online 04.2020 - 03.2022
Bachelor of Science - Hotel And Hospitality Management
IHMCTAN Goa
Alto Porvorim, Goa 08.2005 - 10.2008
Senior Secondary - Commerce
Kendriya Vidyalaya 2
Chandimandir, Panchkula 04.2003 - 03.2005
Skills
Relationship building and management
Goals and performance
Order management
Cost Control
Vendor management
Stock management
Accomplishments
- Collaborated and supervised the team of 70 associates in the development of New store setups and store management.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with mall marketing team.
- scored 100% in mystery shopping conducted by independent agencies hired by the brand.
- Trained store staff in guidance of the senior management.
Additional Information
Enriched 15 years of multiple experience in sales, marketing, merchandising, material sourcing, buying, stock management.
Timeline
Founder
we toys marketing
04.2021 - Current
2 Years Certificate Course in Entrepreneurship - 2 Years Online Course in Badabusiness.com
Everything About Entrepreneurship
04.2020 - 03.2022
Franchise Owner
Oud Arabia
07.2019 - 06.2022
Franchise Owner
Happily Unmarried, Ustraa.com
04.2015 - 06.2019
Deputy Store Manager
Reliance brands Limited
11.2012 - 05.2015
Customer Associate to Store Manager
ITC Wills Lifestyle
05.2008 - 01.2012
Bachelor of Science - Hotel And Hospitality Management
IHMCTAN Goa
08.2005 - 10.2008
Senior Secondary - Commerce
Kendriya Vidyalaya 2
04.2003 - 03.2005