Munish Shahi

Currently working in Travel Tours Chandigarh (FCM Travel Solutions India Pvt Ltd) as Manager (Retail Sales & North Operations) Since March 2015 and taking care of Sales and Operations of North Region (Delhi NCR, Agra, Jaipur Chandigarh, Jalandhar, Ludhiana).

Major Areas of Responsibility

• End to End Handling Franchise Module for North
• Responsible for identifying suitable commercial branch / franchise stores
• Location & Catchment Analysis of New Stores Locations & Negotiating, acquiring and finalizing new franchise.
• Deft at maintaining cordial relationship with customers
• Develop and maintain and pipeline of growth opportunities
• Implement and maintain operational excellence which drives client satisfaction, revenue growth and client retention.
• Ensuring quality and service norms to achieve customer satisfaction and business retention.
• Ensure clients are serviced correctly and professionally

Other key work areas are designing itineraries for International & Domestic Packages, Ticketing (Amadeus), Visas, Travel Insurances.

Executive Outbound Travels at Make My Trip.com (Gurgaon) February 2011 – July 2013 was handling International Tour Packages.

• Handled sales (referral and direct clients) and international travel segments.
• To assist the customers with their tailor-made itineraries.
• Customizing and selling outbound
• Assisting Customers with Visa formalities.
• Attending Tele calls.
• Interacting with Operation team as well as service providers.
• Worked on DOTW, GTA, Hotel Beds, Travco, Travel Bulz, FIT RUUMS etc online booking systems
• Flight Booking – Ticketing & Knowledge of Amadeus GDS system

Domestic and International tour Packages, Travel Planner at Travel Agency Globe Planners Chandigarh from January 2010 to December 2011.

• Customizing and selling International & domestic packages.
• Assisting Customers with Visa formalities.
• Handling walk-in clients
• Dealing with B2B agents
• Handling queries of B2B agents for Air Arabia Flight bookings