Munish Walia
Delhi NCR
Summary
Engagement Manager with over 20 years of experience in IT, specializing in Agile project delivery, SharePoint leadership, and digital transformation. Demonstrated expertise in driving successful end-to-end program and project delivery while aligning with business goals and stakeholder expectations. Recently led a large-scale, multi-vendor e-commerce transformation program, excelling in budget management, governance reporting, and cross-functional coordination within a dynamic Agile environment. Recognized for exceptional analytical skills and a strategic mindset that translates customer needs into actionable solutions, enhancing service levels and productivity across diverse technologies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Engagement Manager
Net Solutions
08.2022 - Current
- Implemented Agile and Waterfall methodologies as per project needs, ensuring process discipline, faster delivery cycles, and high client satisfaction
- Fostered a culture of proactive risk identification and mitigation, minimizing project escalations and maintaining project timelines and budgets
- Led end-to-end project management for key client accounts, ensuring seamless delivery across all phases and maintaining transparent, proactive communication with stakeholders
- Championed cross-functional collaboration between developers, QA, UI/UX, and business analysts, resulting in higher productivity and better client outcomes.
- Acted as the main escalation point for clients, resolving issues efficiently while protecting team morale and project goals.
- Drove continuous process improvement by analyzing project retrospectives and gathering team feedback; for example, identified slow client response times as a bottleneck, then implemented a structured query log and weekly alignment calls, which reduced average query resolution time by 40% in subsequent projects
- Managed team capacity planning, resource forecasting, and onboarding processes, including active participation in interviews and hiring to build strong, reliable teams.
- Prepared and presented governance decks and monthly project reviews, highlighting project progress, risks, mitigation plans, KPIs, and delivery milestones to senior management and clients.
- Oversaw billing, invoicing, budget and cost tracking, collaborating with finance teams to ensure accurate project accounting profitability, and timely client invoicing
- I love mentoring new team members, helping them ramp up faster, and building documentation that actually helps. I also focus a lot on improving delivery methods and internal processes
- Tracked and monitored team and project KPIs, conducted regular performance reviews, provided training and mentorship to team members, resolved conflicts, and drove continuous improvement
- I bridge the gap between business and tech teams, explaining strategies clearly, getting everyone aligned, and making sure the solutions we deliver are understood and valuable
Engagement Manager
GSPANN
09.2015 - 07.2022
- Managed the SharePoint implementation for the world’s second-largest microchip manufacturer, including ADFS, SSO, and two-factor authentication integration, ensuring
robust security and compliance - Promoted to Engagement Manager for this flagship US project, directly handled five distinct teams (DevOps, ASP.NET, QC, UI/UX, and SharePoint) at the account level, driving
cross-team coordination and delivery. - Created multiple detailed presentations for client visits, covering project overviews,current status, open issues and resolutions, risk and mitigation strategies, resource forecasting, and upcoming project pipeline.
- Involved hands-on in financial planning for the project; regularly coordinated with the finance team to track budgets, handle SOW renewals, and monitor overall project costs.
- Worked closely with talent acquisition to fulfill urgent resource needs, sometimes hiring contractors to meet tight client timelines and played an active role in onboarding new joiners, ensuring quick ramp-up.
- Helped onboard and mentor several new team members by creating comprehensive documentation of processes and best practices, making it easier for the team to handle tasks independently.
- Continuously improved training delivery for new hires and existing team members, offered skill-based training on applications, and tracked the skill set matrix to address gaps quickly.
- Prepared monthly account delivery reports for management, giving clear visibility into project health and highlighting any support or intervention needed.
- Led cadence meetings with both customers and senior management (QBRs and monthly reviews), reviewed open resource positions, and made sure customer feedback was incorporated and acted on promptly.
- Drafted and managed SOWs for fixed resources, secured timely approvals from clients, and renewed them as needed to ensure uninterrupted delivery.
- Led the end-to-end migration of SharePoint from on-premise to Office365, and systematically uploaded all required documentation to Confluence for easy client access.
- Oversaw a 24/7 support team of six, tracking their work and ensuring client support needs were met around the clock and SLAs are met
SharePoint Project Manager
De-facto InfoTech
09.2014 - 08.2015
Project Lead
Path InfoTech Ltd.
12.2013 - 08.2014
Technical Specialist
Adapt Software India Private Ltd.
06.2013 - 12.2013
Team Lead
DELL India Private Ltd.
04.2006 - 06.2013
Technical Consultant
DGIT Solutions
10.2005 - 03.2006
Sr. Software Engineer
Simple Solutions
09.2004 - 10.2005
Education
Masters in Computer Applications (MCA) -
Kurukshetra University
01.2007
Post-Graduation Diploma - Computer Applications
Kurukshetra University
01.2004
Skills
- Agile Project Delivery Management
- Project management
- Resource Planning
- Release Management
- Global Delivery
- Remote Stakeholder Management
- Digital Transformation
- Leadership
- Team-oriented
- Risk assessments & mitigations
- Stakeholder management
- Strategic thinking
- Stakeholder relations
- Business analysis
- Strategic planning
Accomplishments
- Led the complete Agile delivery of a complex multi-vendor e-commerce program, working with over 5 internal teams and 3 external partners. All planned releases were delivered on time, with consistent 100% sprint adherence.
- Brought more structure to backlog grooming and release coordination, reducing manual effort by 15% and making sprint planning more predictable.
- Improved UAT closure timelines by 25% by driving triage calls personally and ensuring smoother coordination between development and QA teams.
- Helped save around 10% in overall project costs by balancing resource mix smartly, onboarding people on time, and managing vendor efforts.
- Took full ownership of monthly governance decks tracked metrics like velocity, capacity, and defect density, and presented updates to CXOs to support quicker and more informed decision-making.
- Ensured 100% on-time billing by keeping a close eye on burn rates, proactively flagging variances, and aligning with finance teams ahead of time
- Effectively tracked and managed project risks through a comprehensive risk register, monitoring each risk from identification to closure, and categorizing severity as low, medium, or high to prioritize mitigation actions.
Certification
- PMP Certified
- Certified Scrum master
Timeline
Engagement Manager
Net Solutions
08.2022 - Current
Engagement Manager
GSPANN
09.2015 - 07.2022
SharePoint Project Manager
De-facto InfoTech
09.2014 - 08.2015
Project Lead
Path InfoTech Ltd.
12.2013 - 08.2014
Technical Specialist
Adapt Software India Private Ltd.
06.2013 - 12.2013
Team Lead
DELL India Private Ltd.
04.2006 - 06.2013
Technical Consultant
DGIT Solutions
10.2005 - 03.2006
Sr. Software Engineer
Simple Solutions
09.2004 - 10.2005
Post-Graduation Diploma - Computer Applications
Kurukshetra University
Masters in Computer Applications (MCA) -
Kurukshetra University
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