Munisha Rai
New Delhi
Summary
Dedicated US Healthcare AR Follow-Up Specialist with experience in Medical Billing, Insurance Claims Follow-Up, Denial Resolution, and Revenue Cycle Management. Skilled in handling claim status verification, EOB analysis, insurance calling, payment follow-ups, and resolving billing issues with accuracy and professionalism.
Overview
10
10
years of professional experience
Work History
AR Caller- Operations
Ace Fidential Healthtech
03.2026 - 04.2026
- Followed up with insurance companies on pending and denied medical claims.
- Reviewed claim status, reimbursement delays, and payment discrepancies.
- Analyzed EOBs and worked on claim resolution for faster collections.
- Maintained accurate account updates and ensured timely follow-up on outstanding AR.
Senior Advisor- US Healthcare (Cigna Process)
Concentrix Daksh Services India
Gurgaon
10.2024 - 12.2025
- Handled US healthcare claims processing and insurance follow-up activities.
- Worked on denied claims, payment issues, and claim status verification.
- Coordinated with insurance representatives to resolve billing and reimbursement concerns.
- Maintained quality standards and productivity targets within healthcare operations.
Senior Advisor- Operations (US telecom Process)
Concentrix Daksh Services India
Gurgaon
10.2016 - 09.2024
- Managed customer accounts, billing concerns, and service-related escalations.
- Assisted customers with account updates, payment support, and issue resolution.
- Recognized for strong communication skills and professional customer handling.
- Consistently maintained service quality and operational performance standards.
Education
Bachelor of Arts -
Delhi University
New Delhi04-2013
Skills
- Insurance Claim Follow-Up
- Denial Management
- Payment Resolution
- Appeals Handling
- Insurance Calling
- Communication Skills
Timeline
AR Caller- Operations
Ace Fidential Healthtech
03.2026 - 04.2026
Senior Advisor- US Healthcare (Cigna Process)
Concentrix Daksh Services India
10.2024 - 12.2025
Senior Advisor- Operations (US telecom Process)
Concentrix Daksh Services India
10.2016 - 09.2024
Bachelor of Arts -
Delhi University