Munmun Roy
Kolkata
Summary
Accomplished B. Com graduate from Calcutta University with a solid foundation in finance and business. Started career at Tata Consultancy Limited in 2017, gaining valuable experience across various projects. Eager to leverage skills and expertise for new challenges in the evolving industry landscape.
Overview
7
7
years of professional experience
2
2
Certification
Work History
SAP Tester
Tata Consultancy Services (TCS)
03.2017 - Current
Tata Consultancy Services (TCS) IT Project - Manual Testing (2017 – Present)
- Conducted manual testing to ensure software quality and functionality.
- Collaborated with development teams to resolve defects and improve overall application stability.
- Optimized test coverage by carefully selecting test scenarios to evaluate all critical paths.
- I have been working for the below projects in TCS.
1. Scottish Power (2017 – 2023) Front Office Webchat Handler | Complaint Handler | Utility Domain - UK Process
- Worked with SAP CRM and ISU to support customer interactions and complaint resolution.
- Managed webchat support, ensuring customer queries were efficiently handled.
2. National Grid (Feb 2023 – Aug 2023) Tester | IT Process - UK Process
- Performed testing using Java, Selenium, and Selenium WebDriver.
- Developed and executed test scripts to validate application performance and functionality.
3. Australian Gas Limited (Aug 2023 – Present) Tester | IT Process
- Conducting testing using SAP CRM, ISU, Jira, Salesforce, and q-Test.
- Managing defect tracking and reporting to enhance software quality.
- Collaborating with teams to ensure seamless integration of software solutions.
Education
Bachelor of Commerce - Financial Accounting
Calcutta University
High School Diploma -
Ariadaha Sarabamangala Balika Vidyalaya
Skills
Technical Skills:
- Testing Methodologies: Functional testing, regression testing, security testing
- Test Management: Test planning, test scenario development, test execution
- Defect Handling: Defect tracking, reporting, and analysis
- Tools & Technologies: SAP CRM, SAP ISU, Jira, q-Test
Soft Skills:
- Strong analytical skills to identify and resolve defects efficiently
- Adaptability to work across different industries and processes
- Teamwork and collaboration with cross-functional teams for seamless execution
- Strong analytical skills to identify and resolve defects efficiently
- Adaptability to work across different industries and processes
- Teamwork and collaboration with cross-functional teams for seamless execution
Languages
English
Hindi
Bengali
Total Work Experience
7+ years
Personal Information
Certification
Generative AI
Advanced Excel
Certifications
08-2024
Timeline
SAP Tester
Tata Consultancy Services (TCS)
03.2017 - Current
Bachelor of Commerce - Financial Accounting
Calcutta University
High School Diploma -
Ariadaha Sarabamangala Balika Vidyalaya
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