Munmun Roy

Tata Consultancy Services (TCS) IT Project - Manual Testing (2017 – Present)

• Conducted manual testing to ensure software quality and functionality.
• Collaborated with development teams to resolve defects and improve overall application stability.
• Optimized test coverage by carefully selecting test scenarios to evaluate all critical paths.
• I have been working for the below projects in TCS.

1. Scottish Power (2017 – 2023) Front Office Webchat Handler | Complaint Handler | Utility Domain - UK Process

• Worked with SAP CRM and ISU to support customer interactions and complaint resolution.
• Managed webchat support, ensuring customer queries were efficiently handled.

2. National Grid (Feb 2023 – Aug 2023) Tester | IT Process - UK Process

• Performed testing using Java, Selenium, and Selenium WebDriver.
• Developed and executed test scripts to validate application performance and functionality.

3. Australian Gas Limited (Aug 2023 – Present) Tester | IT Process

• Conducting testing using SAP CRM, ISU, Jira, Salesforce, and q-Test.
• Managing defect tracking and reporting to enhance software quality.
• Collaborating with teams to ensure seamless integration of software solutions.