Muqtar Ahmed Mohammed

• Active part of the team ESAP (Enterprise Service Activation Platform) which is the activation of VOIP Switches at enterprise level.
• Determine and define project scope and objectives aligning with Senior Project manager.
• Identify and resolve risks to minimize project disruption.
• Update Stakeholders and senior leaders on progress and roadblocks.
• Generate weekly and monthly status reports for helpful progress tracking.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Develop and manage a detailed project schedule and work plan with the Agile team (SF-ART)
• Measure project performance to identify areas for improvement
• Set up daily Scrum standup call within the Scrum team and Dev Sync up call with onshore and Offshore dev team.
• Facilitate in implementing new features and enhancements in the application
• Create/manage/close deliverable tracking through company defects logging tools and/or JIRA
• Engaged in the release activity scheduled every month and deliver required communication and coordination – be available onsite for releases go live during weekends/or during business days
• Facilitate in related meetings, publish MOM and follow-up on assigned tasks, until closure
• Coordinating with the techno-functional team of developers, project managers and pre sales to specify design, develop manual test cases based on the user stories and requirements from team
• Lead a team of 7 members and in addition to leading the team I have all the mentioned above responsibilities.

Joined Verizon as Technical Application Support Engineer

• Primary responsibility as End User / Application support engineer to provide end to end support to all the VoIP Stakeholders and Provisioning Team via Chat/ Emails / Tickets through centralised ticketing tools.
• Monitoring the inflow of tickets and making sure the tickets are meeting the SLA
• Aligning the team members with the short term goals of having the tickets, Fallout’s and Escalations in control.
• Working with the developers team in debugging, analysing the cause of issues and suggesting possible solutions for immediate failure recovery.
• Jump on group calls if any escalations or Users technical concerns and take it to the closers.
• Monitoring/managing any rejected order in production.
• Creating and tracking on the defects created by us on the current production issues, Which are monitored and tracked on tools like JIRA.
• Login into the production servers and checking for the production logs to check the reason for rejection of the orders.
• Liaising with the development team in order to address the current issues by applying the workaround through database queries.
• Providing daily reports on the current issues and fallouts on daily sync up call with the developers.

• Responsible for individual orders & projects assigned
• Provided project support to the assigned project manager
• Processed customer requests within 24 hours and ensured that the request is recorded accurately on the company’s IT system
• Ensured that orders are validated and acknowledged with the customer so that the service request is fully understood prior to committing the order onto the system for service
• Monitored and managed any rejected order within 24 hours to ensure that rejection is rectified
• Liaised with internal teams/third party suppliers & maintainers in order to complete the provision order
• Scheduled engineer site visits and managed engineer resources via the relevant application
• Undertook action incoming broadband requests via the broadband provisioning portal
• Maintained and updated in-house support database
• Provided monthly reports on BPP orders & cancellations to the provisioning manager

• Set qualified meetings for our Channels/Field Sales Representatives through cold calling.
• Research and build new accounts (i.e.: adding contacts, sending emails, strategic cold calling)
• Developing strong relationships with prospects by identifying key decision makers and persons of influence.
• Achieve monthly quotas of qualified opportunities and closed business.
• Work collaboratively with Sr. Sales Development Representative, and Director for pipeline creation & development.
• Prospect, identify, qualify, develop & manage sales pipeline in a defined territory/market with a focus on new customer acquisition.