Muraghendra Nidavani

BSM, Grafana, Kibana, ServiceNow, Confluence, Jira, Internal tools.

Customer Case Management:

Handled and resolved customer cases related to portal issues, ensuring smooth functionality and user satisfaction for platforms such as Volvo Connect, New Optifleet, UD Connect, Volvo Bus Connect, Mack Trucks, and Eicher Trucks.

Collaborated with cross-functional teams to identify, analyze, and implement solutions to customer-reported issues.

BSM Alerts Monitoring and Troubleshooting:

Monitored BSM alerts and troubleshot issues by logging into servers, analyzing logs, and resolving technical problems to ensure optimal system performance.

Grafana Dashboard Design and Monitoring:

Designed, developed, and monitored Grafana dashboards to display real-time data from various workflows, enhancing operational monitoring and data analysis efficiency.

Critical Incident Management:

Possess a deep understanding of the portals, their features, and integrated truck systems. In the event of functional issues, I collaborated with the L3 support team to identify and resolve the problems. For P1 and P2 issues, I worked closely with the FL team to ensure timely customer notifications about ongoing major incidents.