Murali Bhat

AT&T Mobility | Atlanta, USA | Bengaluru, IND

Strategic Architecture & Transformation

• Conceptualized and mapped enterprise value streams at AT&T to optimize end-to-end business operations and align cross-functional teams with strategic outcomes.
• Directed the digital overhaul of legacy retail ordering systems by migrating to Salesforce, integrating Sales, Service, and Marketing Clouds to enhance agility and customer experience.
• Oversaw a seamless user migration of 36,500+ employees to a modern ordering platform with minimal disruption and high adoption.

AI & Emerging Technology Enablement

• Architected an intelligent inventory management solution using AI and computer vision to unify fragmented retail processes, reduce manual effort, and improve operational accuracy.
• Led the transformation of inventory operations by deploying a human-in-the-loop autonomous agent, enabling scalable automation across receiving, stock adjustments, and classification workflows.
• Defined and integrated image-based product recognition workflows—including object detection, SKU mapping, and quality control—to deliver real-time inventory visibility aligned with business goals.
• Architected an AI-driven solution using Agentforce that reduced Average Handling Time (AHT) by 12%, boosting operational efficiency and responsiveness.
• Spearheaded the onboarding of the AT&T Ask chatbot to automate documentation tasks, including Epic and User Story creation, improving team productivity.

Product Strategy & Cost Optimization

• Defined product roadmaps and prioritized dynamic backlogs to ensure timely delivery in line with evolving market demands.
• Achieved multimillion-dollar infrastructure cost savings through cloud optimization strategies, reserved instance planning, and software license rationalization.

• Transformed business vision into system designs, reducing inventory lead time by 35% and saving $3M annually.
• Strengthened delivery excellence through comprehensive end-to-end requirement traceability and User Acceptance Testing.
• Collaborated with senior architects, business stakeholders, and vendors to derive detailed system requirements from high-level goals.
• Defined project goals and scope while identifying risks and implementing mitigation strategies.
• Developed a Requirement Traceability Matrix to ensure linkage from requirements through testing and release.
• Supported User Acceptance Testing processes to validate business outcomes and facilitate client sign-off.
• Conceptualized a procurement solution that cut inventory lead time by 35%, resulting in $3M savings for AT&T.

• AT&T DSL, Retail | Bengaluru, India | Atlanta, USA
• Analyzed new client work requests, conducted brainstorming sessions, and proposed tailored solutions aligned with business objectives.
• Recommended process enhancements that reduced implementation costs by ~$100K annually and accelerated promo code time-to-market by 2 months.
• Led Function Point Analysis for 80 business visions, achieving 100% target compliance and realizing a 340% process improvement for a key engagement.
• Translated over 100 client business visions into structured requirements; facilitated walkthroughs with 10+ stakeholders across initiatives such as product launches, compliance, and credit management.
• Identified impacted applications and delivered high-level estimates to guide project planning and resource allocation.
• Conducted detailed walkthroughs with test and development architects to ensure shared understanding of proposed solutions.
• Led interface discussions with external vendors, crafting robust interface agreements and integration solutions.
• AT&T DSL, Retail | Bengaluru, India | Atlanta, USA

• AT&T DSL | Bengaluru, India
• Developed front-end and middleware components using Struts, EJB, and XML, delivering scalable and maintainable application modules.
• Created UI mockups to visualize functionality and enhance user experience during early design phases.
• Collaborated closely with business stakeholders to evaluate screen design options, ensuring optimal usability and business alignment.
• Investigated and triaged production defects and facilitated root cause analysis with business teams.
• AT&T DSL | Bengaluru, India