Analyst
KPMG Global Services
Bangalore
- Developed and Implemented ITSM processes including Incident Management, Problem Management and Change Management, Email notifications, Flow designer.
- Developed and Implemented ITSM processes including Incident Management, Problem Management and Change Management as part of KPMG Powered Innovation Solution Building.
- As a Developer, developed and Implemented ITSM processes including Incident Management, Knowledge Management ,kb articles, knowledge base and categories for USA based Insurance Group.
- As a Developer, configured Incidents, Record Producers and Automated Test Framework for a City in Canada.
- As a Developer, configured Data source, Import set ,Transform Maps, CMDB Data Models, Network Model Relationships, Event Rules under Event Management for New Zealand based ultrafast broadband revolution(Internet Service).
- As a Developer, worked on Knowledge Management, KB articles, Knowledge Base and Categories, Flow Designer.
- Configured Reports and Dashboards, catalog item, ATF( Automated Test Framework) for a city in Netherlands.
- Familiar about and has good understanding/practice in AGILE way of working.
