Murali C

ServiceNow Developer with 3.7 years of experience in diverse projects, specializing in Custom Applications, ITSM, CSM, and Integrations. Proficient in analyzing and implementing business requirements into effective solutions on the ServiceNow platform. Committed to delivering high-quality outcomes and actively pursuing opportunities to enhance knowledge within the ServiceNow ecosystem.

• Developed and implemented ITSM processes, including Incident Management, Problem Management, Change Management, email notifications, and Flow Designer, as part of the KPMG Powered Innovation Solution Building.
• Proficient in developing and customizing applications using ServiceNow App Studio to meet client business requirements, debugging, and optimizing the performance of Client Scripts, UI Policies, UI Actions, Business Rules, Script Includes, and Flow Designer.
• Expertise in creating and managing Custom Actions, Notifications, Data Policies, and Access Control Lists (ACLs) to ensure seamless functionality and security.
• As a developer, I developed and implemented ITSM processes, including Incident Management, Knowledge Management, KB Articles, Knowledge Base, and Categories for a USA-based insurance group.
• As a developer, I implemented CSM processes and scoped applications, including case management, record producers, and flow designer for one of the universities in the Netherlands.
• As a developer, I created and maintained ServiceNow users, groups, and roles.
• Deployed update sets to the production instance from the sub-production instance.
• As a developer, I configured incidents, record producers, and the automated test framework for a Canadian client.
• As a developer, I worked on knowledge management, KB articles, knowledge base and categories, and Flow Designer.
• Designed the complex types of reports and dashboards, catalog item, and ATF (Automated Test Framework) for the Netherlands client.
• Familiar with ITIL best practices, and possessing a solid understanding of Agile and Scrum methodologies, to enhance project management and delivery efficiency.