Murali Deepala

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products. Embarking on almost two-decade journey in IT and ITeS, particularly in GIS, I have honed a multifaceted skill set in Project and Delivery Management, Quality Assurance, and Customer Care, complemented by a solid foundation in ISO systems implementation and Data Management. My career trajectory includes pivotal roles at NTT Communication Cloud Infrastructure Services as a Data Manager and OpSource India Pvt Ltd as a Manager of Client Care. Earlier, I contributed significantly at DQS - ULMSS India Pvt. Ltd, Bangalore, and Apex Knowledge Technologies Pvt. Ltd, Chennai. My academic background includes an M.Sc. in Applied Mathematics and a B.Sc. in Maths, Physics & Chemistry, along with professional certifications like ITIL and ISO Lead Auditor. My expertise lies in Data Management, Delivery Management, Quality Management, and Operations, underpinned by strong project management skills. My professional journey is marked by achievements in streamlining processes, enhancing customer satisfaction, and driving continuous improvement in quality and operations.

• Data Management Excellence: Maintained and analyzed Configuration Item (CI) Data for accuracy and legitimacy, created comprehensive reports, and collaborated with various teams for data completeness.
• Proactive Delivery Management: Managed business requirements and support activities efficiently, ensuring Service Level Agreement (SLA) compliance, with strong focus on client communication, risk, and issue management.
• Quality and SCM Administration: Served as SCM Administrator, overseeing document control processes, conducting internal audits aligned with ISO standards, and implementing quality management systems.
• Operational Leadership and Efficiency: Responsible for production, quality, delivery schedules, and implementing best practices in people management, while optimizing resources and reporting on project health.
• Strategic Project Management: Oversaw multiple development projects, liaising with clients for requirement understanding, coordinating RFPs and vendor relations, and ensuring projects met technical, quality, and budgetary standards.
• Key Account Management Proficiency: Managed cross-functional teams for key accounts, coordinating sales forecasts, conducting market research, distributing sales reports, and overseeing project launches and customer relationships.
• Customer Care and Team Management: Demonstrated exceptional skills in handling customer complaints and difficult situations, motivating staff, and maintaining flexibility and decisiveness in customer service management.