MURALI KRISHNA RALLAPALLI
Hyderabad
Summary
Results-driven Senior Technical Architect specializing in Salesforce across Emerging Clouds such as Automotive, Revenue, and Health Cloud. Led 15+ large-scale transformation projects globally, ensuring timely and budget-compliant delivery. Expertise in strategic planning, system architecture, and cross-functional leadership, enhancing customer architecture landscapes and optimizing processes through effective communication and problem-solving.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Senior Program Architect
Salesforce
Hyderabad
04.2021 - Current
- Lead Solution Architect of a leading Automotive Manufacturer in India to automate the entire DMS process on Salesforce Automative and Experience Cloud.
- Led large-scale implementations as lead architect, addressing customer use cases and delivering optimal solution designs that enhanced project outcomes.
- Managed design and implementation on Data Architecture, Integration Patterns, Process Automation, Identity Management, Reporting & Dashboards.
- Coordinated with multidisciplinary teams – product management, solution engineering, support – to resolve design and technical challenges, contributing to a 15% reduction in project delays.
- Facilitated client meetings and presentations, achieving client satisfaction scores of 5/5 across 3 major engagements.
- Instrumental in Phase 0 exercise for a leading Finland customer for their digital transformation vision across all their Insurance products - Conducted POCs, UX Design approach while working with UX teams.
- Mentored junior architects/consultants, leading to improvement in team skill levels and project contributions.
Functional Architect
Cognizant
Bengaluru
05.2018 - 04.2021
- Participated in the Salesforce Consulting Practice and directed comprehensive Salesforce implementation for a major health insurance client in North America.
- Managed a team of 30 members by delivering capabilities in Sales Cloud, Social Customer Service, Einstein Analytics, Healthcare Enrollment.
- Value Realization: 60% savings in administration costs, 8000 enrollments, and 650 users onboarded across 6 major releases.
Senior Business Analyst, BTA
VMware
Bengaluru
08.2017 - 04.2018
- Business Analyst & Project Manager for Digital engagements in Marketing Cloud – Adobe AAM, AEM & Sales Cloud, Service Cloud (Salesforce) Enhancements track.
- Successfully led and delivered Discovery Assessment Phase, Implementation Plan for Digital Marketing roadmap.
- Conducted 4 major releases for major enhancements around Sales Cloud & Marketing Cloud functionalities.
Senior Salesforce Consultant
Cloud Concept
Dubai
09.2016 - 11.2016
- Increased client engagement by implementing Community and Sales Cloud in Dubai Free Zones.
- Facilitated functional design, boosting project delivery efficiency through leading requirement workshops.
Senior Project Manager, Salesforce
GE Healthcare
Bengaluru
01.2016 - 09.2016
- Implemented four major releases in the Apttus CPQ program at GE Healthcare for SHS Growth Markets.
- Onboarded 100 users across India, APAC, ANZ & Middle East markets; Part of the kickoff sessions, Project Planning, Playbook Management, Deployment Checklist, Risks & Issues management.
- Agile-driven program with multiple tracks across various Lines of Business.
Senior Business Analyst
Oracle
Bengaluru
04.2013 - 12.2015
- Project Manager & Business Analyst for ITR programs in EMEA, APAC, NA regions.
- Led initiatives under the Chief Customer Office in CX programs to achieve Key Success Areas in SaaS Customer Engagement.
- Product Owner for Escalation Management & ITR functions across Tools, Processes & People.
- Rolled out ITR program on Oracle RightNow CX across NA, LATAM, APAC & EMEA regions.
Business Analyst
Capgemini
Bengaluru
06.2007 - 04.2013
- Salesforce.com (Sales Cloud) Implementations & Migration.
- Siebel Sales 8.1 & Salesforce.com Release Management.
- CRM Integration with Outlook – Invisible CRM.
- Mobile Apps Assessment for CRM.
- Demand Generation & Campaign Management.
Business Development Executive
ValueLabs
Hyderābād
09.2005 - 06.2007
- Increased demand generation by 20% through targeted campaign management and in-depth marketing research after training as a Management Trainee.
Education
Masters in Business Administration -
Osmania University
Hyderabad01.2005
Bachelor's Degree - Computer Science
Andhra University
Visakhapatnam01.2002
Skills
- Product ownership
- Business analysis
- Project management
- Agile facilitation
- User training and development
- Team building and collaboration
- Salesforce platform expertise
- Salesforce Health Cloud proficiency
- Salesforce Financial Services Cloud knowledge
- Salesforce Consumer Goods specialization
- Salesforce Automotive Cloud experience
- Siebel CRM expertise
- RightNow CX proficiency
Certification
16x Salesforce Certified
Accomplishments
- Completed 16 certifications on the Salesforce Platform and Architecture.
- Delivered solutions on Salesforce platform across Sales, Service, Healthcare, Retail, Loyalty & Revenue Cloud.
- Positioned Salesforce Professional Services in terms of Architecture, Customer Roadmap for 10+ Opportunities.
- Saved 60% in admin costs for healthcare client.
- Achieved 20% efficiency boost in project delivery.
- Achieved CSAT of 5/5 for three major clients.
Awards Recognitions
- Recognized for delivering Guided Scoping Content as SME for Automotive Cloud by GDC across Salesforce.
- Recognized for performance on a leading Healthcare customer in the APAC region.
- Nominated twice for MVP award & Project Manager for Best Program of the year award | Cognizant.
- Best team performer | Global Sales – 2011 | Capgemini.
- IXL program nomination based on performance rating | Oracle.
- Capgemini Excellence & Innovation award.
Industry Expertise
- Financial Services (FSC)
- Healthcare
- Automotive
- Consumer Goods
- Management Consulting
Timeline
Senior Program Architect
Salesforce
04.2021 - Current
Functional Architect
Cognizant
05.2018 - 04.2021
Senior Business Analyst, BTA
VMware
08.2017 - 04.2018
Senior Salesforce Consultant
Cloud Concept
09.2016 - 11.2016
Senior Project Manager, Salesforce
GE Healthcare
01.2016 - 09.2016
Senior Business Analyst
Oracle
04.2013 - 12.2015
Business Analyst
Capgemini
06.2007 - 04.2013
Business Development Executive
ValueLabs
09.2005 - 06.2007
Masters in Business Administration -
Osmania University
Bachelor's Degree - Computer Science
Andhra University