Murali Krishna Rasetti

To obtain a challenging career in designing, implementing, and administering enterprise networks enabling companies to leverage existing infrastructures and emerging technologies.

Seeking a management position where my leadership, strategic planning and business development skills will be fully utilized.

• Incident management
• ServiceNow tool (Dashboard creations)
• Asset management
• Change management
• Automation implementation
• Team management
• Infrastructure Management
• Hardware troubleshooting
• VPN
• Citrix
• Windows 10
• Windows 11
• SSM
• Juniper
• ServiceNow
• McAfee
• CyberArk
• Symantec

Seeking a management position where my leadership, strategic planning and business development skills will be fully utilized.

• English
• Telugu
• Tamil
• Hindi

• First Level Escalation of IT-related incidents, problems, and queries for the users of IT infrastructure.
• Creating Incidents for critical Issues sending communication mail to Affected users.
• Team management.
• Co-coordinating with service desk engineers for pending BAU ticket closure and tracking Incidents.
• Providing reports and trend analysis on the tickets raised in the call management system and recommending appropriate actions.
• Driving the call bridge for process implementation as well as daily updates.
• Tracking the daily attendance and preparing the Shift roster.
• Arranging the backup resource based on the requirement.
• Coordinating with vendors to get the issues resolved using the escalation matrix provided by the vendor as per vendor SLAs.
• Conducting IT auditing pertaining to Infrastructure.
• Creating and maintaining the asset database & Tagging of the Assets with a unique code for each asset.
• Security Patch Management – Periodical Installations of OS & Application Level Critical Updates, Service packs.
• Publishing the Weekly and monthly reports of engineer productivity, Non-Compliance report with customer.
• Showcasing the daily productivity and pending call details with customers in the morning governance call for the previous day's production.
• Implementation of new process to make the daily job easy.
• Asset allocation and deallocation as per the customer Onboarding process and offboarding process.
• Providing the IT clearance for exit Employees.
• Implementing Action plans for resolving the IT issues.
• Conducting weekly team meetings to know their challenges and will have discussions to provide better support to customer.

• Father's Name: R. Prasad
• Date of Birth: 08/02/89