MURALIMOHAN THANDAVAMURTHY
BANGALORE,KARNATAKA
Summary
Results-driven Senior Information Developer with 10+ years of expertise in crafting user-centric content that enhances product usability and customer satisfaction. Adept at collaborating across cross-functional teams to align documentation with business goals and product roadmaps. Skilled in technical writing, content strategy, and user experience design, with a strong track record of delivering clear, accurate, and scalable documentation under tight deadlines. Highly adaptable to evolving technologies and project requirements, and passionate about using modern tools—including AI and GenAI solutions—to accelerate content creation and boost quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Information Developer
BMC Software
10.2021 - Current
- Authored and maintained comprehensive documentation for BMC Helix ITSM Applications, Helix Dashboards, and Automation Console, improving user engagement and reducing support tickets by 15%.
- Developed self-help content and in-app guidance using Whatfix and Gainsight PX, increasing customer adoption and reducing onboarding time by 20%.
- Collaborated with cross-functional teams to maintain 95% on-time documentation delivery and reduce rework cycles by 20% through improved alignment and streamlined review workflows.
- Streamlined documentation workflows using JIRA, achieving a 25% reduction in review cycles and maintaining a 95% stakeholder satisfaction rate through timely updates and high-quality content delivery.
- Utilized the in-house licensed Co-pilot GenAI tool for authoring content, resulting in improved content quality, faster response time, and enhanced productivity.
- Developed and published 10+ product videos and tutorials using Camtasia, resulting in a 30% increase in user engagement and faster onboarding.
- Mentor junior writers, oversee content quality, and facilitate knowledge sharing within the team.
Information Developer III
Microfocus Software India Pvt Ltd
12.2019 - 10.2021
- Authored and maintained technical documentation for Identity and Access Management (IAM) products, including installation guides, admin manuals, and release notes, contributing to a 25% improvement in onboarding effectiveness.
- Collaborated with cross-functional scrum teams to align documentation with product release cycles, ensuring 100% feature coverage and timely delivery across 5+ major releases.
- Incorporated user feedback to enhance content clarity and usability, leading to a 30% reduction in documentation-related support queries.
- Delivered comprehensive IAM documentation that improved product adoption across enterprise customers.
- Worked in Agile environments to release synchronized, high-accuracy technical content for each sprint.
- Improved documentation quality through iterative feedback, achieving a 4.8/5 average stakeholder satisfaction score.
- Reduced escalations by 20% by clarifying critical IAM workflows through detailed admin guides and FAQs.
Senior Technical Writer
ZeOmega Infotech Pvt Ltd
06.2015 - 12.2019
- Developed comprehensive user guides, release notes, training materials, and internal newsletters for healthcare software products, improving user adoption.
- Led successful content migration from FrameMaker to DITA XML, reducing documentation turnaround time by 30% through single-source publishing.
- Conducted onboarding training for new team members, enhancing ramp-up efficiency and reducing documentation errors
- Delivered onboarding training sessions and collaborated with product teams to align documentation with development cycles.
- Collaborated with cross-functional product teams to ensure documentation aligned with development cycles, achieving 100% release-time delivery.
Senior Technical Writer
Tech Mahindra Limited - Cisco
09.2014 - 06.2015
- Created and maintained end-to-end technical documentation for Cisco PCP, including user guides, quick start guides, online help, and release notes, ensuring clarity, accuracy, and ease of use for global users.
- Adhered to Cisco’s Documentation Life Cycle (DDLC), collaborating closely with development, QA, and product teams to proactively identify and resolve content gaps and technical inconsistencies.
- Mentored junior team members and transferred knowledge to other writers, standardizing documentation practices and elevating overall team productivity and quality.
Detail Engineer
BlueStream Professional Services (India) Pvt Ltd
08.2010 - 08.2014
- Developed installation guides, process manuals, and technical specifications for telecom and networking projects.
- Coordinated with project teams and SMEs to ensure accurate, customer-ready documentation.
Education
Bachelor of Engineering - Telecommunication
Visvesvaraya Technological University (VTU)
KIT, TIPTUR, KARNATAKA01.2005
Skills
- Technical documentation and editing
- GenAI, Co-pilot for Documentation
- API & Software Documentation
- Information Design & Mapping
- Topic-based writing
- Version control
- Multitasking
- Team collaboration
- Collaborative writing
- Content strategy
- DITA & XML Authoring
- Agile & Scrum Collaboration
- Multimedia Content Development (Video & Interactive)
- Content Management & Delivery (Confluence, JIRA)
- User Engagement Tools (Whatfix, Gainsight PX)
- Documentation Lifecycle Management (DDLC)
Certification
- Information Mapping Associate, Information Mapping International (Valid until March 2027)
- API Documentation with JSON and XML
- ITIL v3 Foundation (2013)
- ITIL v4 Foundation (2022)
Additional Information
Created and published product tutorial videos that were officially recognized by the organization and featured on the company’s YouTube channel, contributing to improved product adoption and user onboarding.
- How to create a custom dashboard in BMC Helix Dashboards: https://youtu.be/2LWS3egM-L0?si=VythsRo9kZFbrwh-
- How to configure a dashboard to fetch events data in BMC Helix Dashboards: https://youtu.be/S5kmZTSppow?si=RSKdm3PKrs6s-rQv
- How to configure overrides for data links in BMC Helix Dashboards: https://youtu.be/JvlehBWxaoU?si=p0JCW2jFS3JAjnVQ
Timeline
Senior Information Developer
BMC Software
10.2021 - Current
Information Developer III
Microfocus Software India Pvt Ltd
12.2019 - 10.2021
Senior Technical Writer
ZeOmega Infotech Pvt Ltd
06.2015 - 12.2019
Senior Technical Writer
Tech Mahindra Limited - Cisco
09.2014 - 06.2015
Detail Engineer
BlueStream Professional Services (India) Pvt Ltd
08.2010 - 08.2014
Bachelor of Engineering - Telecommunication
Visvesvaraya Technological University (VTU)
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